Bp Premier Virtual Assistant: a VA who knows the Follow up Inbox from the provider Inbox

Nobody searches “bp premier virtual assistant” for fun. You search it because the practice runs on Bp, the recall list is longer than it was last month, there’s a batch of exceptions sitting unworked in Online claiming, and the receptionist who knew where everything lived just handed in her notice.

Bp Premier has a screen for every admin job a general practice has ever invented. The Follow up Inbox for recalls. The Reminders window for the routine cycle. A batching screen that talks straight to Medicare. Contact notes that record the reason, the method and the outcome of every contact, automatically. The screens were never the bottleneck. The hours were.

The daily rhythm a VA runs in your Bp Premier

The morning starts with a pass over the appointment book. Reschedules processed, cancellations backfilled, new patients booked with their demographics entered properly the first time. F2 brings up the patient search, F10 the patient list, and a VA who lives on those keys moves through the book faster than most locum receptionists.

Then recalls, with the division of labour exactly where your accreditation surveyor wants it. Your doctors review results in their provider Inbox and record an action. That notation lands in the Follow up Inbox, and that is where your VA starts, never earlier. They send the recall message through Bp Comms, log every attempt, book the appointment, and when a patient goes quiet, switch the filters from Nil Status to Contacted and run the next round per your written protocol. The VA never opens a result and never decides what one means. Execution, never interpretation, the same line our medical practices page holds.

Then the money work. Direct bill batches built in Management > Online claiming, up to Medicare’s cap of 80 vouchers at a time, sent off, then Check for payments run daily so the Online claim payments summary gets worked while the claims are still warm instead of becoming end-of-quarter archaeology. Exceptions get triaged: demographic and card-number corrections made in the patient’s record, write-offs queued for your sign-off, and anything touching an item number flagged to the doctor with the explanation code attached. The Adjust billing screen includes a Change Item number option. Your VA’s job description includes never selecting it alone.

Weekly: the Reminders window. Select patients by reminder reason and date range, send the run through your Bp Comms templates, and the care plan reviews, health assessments and immunisations that keep a general practice funded stop depending on whoever remembered. The templates themselves get maintained too: confirmation auto-replies checked, wording kept current, every send logged automatically as a contact note with the method, reason and outcome.

And the scanning queue. Bulk Document Import handles the inbound paper: non-clinical documents filed to your protocol, anything clinical allocated to the provider’s Inbox for review. The VA files admin; doctors file medicine.

The honest bit

Bp Premier is a server product. There’s no browser login to hand a VA; they reach your Bp the way your doctors do from home, through secure remote access into your environment, and standing that up is an IT job before it’s a hiring job. Quick if you’re hosted with an IT provider, slower if the server is the humming box under the front desk. We don’t start until the access is secure and the VA is on their own named account. Yes, Bp is building Omni in the cloud, but the Premier you run today lives on a server, and pretending otherwise would not survive one conversation with your IT support.

One more honest line: the waiting room screen stays with whoever is physically at the desk. Arriving patients is not a remote job, and we won’t pretend it is.

What stays with you

Results, clinical notes, item numbers, My Health Record. Item selection is a clinical and compliance decision that never moves to the VA, no matter how billing-heavy the scope gets. The notes part is enforced by Bp Premier itself: the per-function permissions put the clinical record on Deny access and Investigation reports on No access, and a function on No access simply disappears from the VA’s menus. My Health Record access stays on Not allowed for every medical placement.

What it costs and where to start

Bp Premier admin runs at the admin tier rate of $12-17 AUD an hour excl GST, billing-heavy scopes at $18-25, typically 15-20 hours a week, more where the VA also picks up front-of-house enquiries. Placement runs 7-10 business days. The first week or so is supervised inside your Bp before anything solo, the first 30 days carry the recalibrate-or-replace guarantee, and the arrangement after that is 14 days notice, nothing longer.

The medical practices page covers the industry side, including the My Health Record line, and the VA cost guide breaks the pricing down properly. Otherwise book a discovery call with Jenn. She has placed 48+ VAs into Australian businesses since 2024, and if your practice isn’t ready for one yet she’ll say so before you’ve spent a dollar. Bring your Follow up Inbox count and your unsent batches; that’s usually where the first fifteen hours live.