Transparent. Prices on the page.
Three VA tiers from $12/hr. Placements start at 10 hours a week, so an admin VA starts from about $520 a month. Pay only for the hours your VA works, with a $500 deposit, no lock-in and a 30-day replacement guarantee. All prices excl GST and AUD.
Admin VA
General admin, inbox, scheduling, data entry, customer support, social posting.
$12-17/hr
$1,040-1,470/mo @ 20hrs/wk
From $520/mo at the 10 hr minimum
Best for: Most first-time VA buyers. The 80/20 of tasks every business has too much of.
- Email + calendar management
- Customer support + enquiries
- Data entry + spreadsheets
- Social media scheduling
- Light project coordination
Specialist VA
CRM management, lead qualification, content writing, light design, ops setup.
$18-25/hr
$1,560-2,165/mo @ 20hrs/wk
From $779/mo at the 10 hr minimum
Best for: When admin alone won’t move the needle. You need someone who can own a function.
- Everything in Admin VA, plus:
- CRM management (HubSpot, Pipedrive, GoHighLevel)
- Lead qualification + follow-up
- Content drafting (blog, social, email)
- Light Canva + Notion + Airtable
Bookkeeping VA
Xero, MYOB, payroll, AR/AP, monthly close and BAS-ready books for your agent.
$25-35/hr
$2,165-3,030/mo @ 20hrs/wk
From $1,083/mo at the 10 hr minimum
Best for: Founders who keep meaning to "tidy up Xero" but never get to it.
- Xero or MYOB bookkeeping
- Bank reconciliation
- Invoicing + AR follow-up
- BAS-ready books for your agent
- Monthly P&L + cashflow
All three tiers are available part-time or full-time, from 10 hours a week. The monthly figures above assume 20 hrs/wk, costed at 4.33 weeks a month.
Not ready for a call? Jenn can email you an indicative cost instead, no call required.
How this sits against the market
Cheaper bare rates exist, and dearer ones too. The honest comparison is what the rate includes. Agency and onshore rates as published at September 2026 (marketplace figures are our estimate):
$8-12/hr
Marketplace direct-hirePhilippine freelancers via Upwork, OnlineJobs.ph
You do the recruiting, vetting, management and replacing yourself. Total cost over 12 months usually lands within 10-15% of an agency once your time is counted.
$8-35/hr
Offshore agenciesincl. DotVA
Published agency rates range from about $8/hr for entry admin to $35/hr for bookkeeping. DotVA sits at $12-35 with vetting, AU-hours management and the 30-day replacement guarantee inside the rate, not on top of it.
$40-90/hr
Onshore Australian VAs
Australian-based VA services typically publish rates from around $40/hr and up. Right when you need someone physically local; 2-4x the cost when you don't.
Want the full maths, loaded local-hire comparison included? Read what a VA actually costs in Australia in 2026 or run your own numbers on the calculator. Comparing agencies? We published an honest, cited map of the whole AU market, including where we're not the right pick. Already holding a quote? See the head-to-heads: DotVA vs Beepo and every other comparison. Not sure which role? Browse the roles we place, from admin support to a social media virtual assistant on the specialist tier. And if you are still working out what the hire even is, the guide to virtual assistant services in Australia sets out what each tier buys before you look at a rate at all.
What's included in every placement
Recruiting + vetting
Advertise one role and 300-400 people apply. The 5-stage screen (application, English fluency, role-specific skills assessment, interview with Jenn, a mock-client task built with you) puts 3-5 of every hundred applicants in front of you. Audit the process →
Onboarding
Week-one orientation, tool setup, SOP review with you, and an explicit list of what your VA owns and what they don’t.
Performance, time and billing
You direct the day-to-day work. We check your VA's time records before every invoice, manage performance, and handle pay and contracts. If something isn't landing, tell us and we deal with it.
30-day replacement guarantee
Not the right fit in the first 30 days? We find a replacement at no extra cost, or you can stop straight away and we refund any unused deposit less third-party recruitment costs such as job ads.
The founder, not an account manager
Jenn runs your discovery call, builds your shortlist, and stays your principal contact after placement. Most agencies route you to a rep; here the person you meet first is the person responsible.
Proof, not promises
Across 87+ Australian placements: our composite Melbourne OT clinic case shows 15 hours a week back, and about 9 in 10 placements make it past day 30 without needing a replacement. Read the case studies →
Need the AI stack itself set up?
Beyond placing VAs, we set up the AI + automation stack your team runs on: Claude Code, Custom GPTs, CRM workflows, AI receptionist, content engines. Project-priced from $497 (stack audit) to $12k+ for the full content engine build.
Prefer a number before a call?
Tell us the role and rough hours, and Jenn emails an indicative monthly cost for your situation, usually within one business day. No call required, no obligation. Or run your own numbers on the VA cost calculator.
“I read every enquiry myself. You'll get a real number, not a sales sequence.”
Jenn · Director, DotVA
Step 2 of 2
Thanks, your estimate is on its way
Jenn will email an indicative monthly cost for your situation within one business day. No call required, and no obligation.
Want it sooner? Grab 30 minutes with Jenn →Nothing that suits? Call (03) 9961 6076 and we will book it around you. Or leave it and Jenn will email you within one business day.
Looking for a VA job?
This form books a call with our client team.
It won't reach our hiring team, so it can't book you an interview. DotVA hires virtual assistants from the top 1% through a separate application system. If you think that's you, apply there with your resume, a short video and (if you have one) a little portfolio.
Apply at apply.dotva.com.au →Actually a business looking to hire a VA? Call (03) 9961 6076 or email [email protected] and we will sort it out.
Pricing questions
What does the $500 deposit cover?
It covers our recruiting + placement work: sourcing candidates, screening, interviews, and presenting a shortlist. If we can't find you a match, you get every cent back. Once your VA starts, the deposit is credited to your first invoice. If you end it in the first 14 days, or they aren't the right fit in the first 30 days, you can stop straight away, pay only for the hours worked, and we refund any unused deposit less third-party recruitment costs such as job ads.
Are these prices including or excluding GST?
Prices are excluding GST. You pay GST on top, which most AU businesses claim back through their BAS.
What’s the minimum commitment?
There's no minimum term and no lock-in contract. In the first 14 days after your VA starts, you can end it for any reason, straight away, and pay only for the hours worked; after that, it's 30 days' notice to pause or stop. The one floor is hours: placements start at 10 hours a week.
Is there a minimum number of hours per week?
Yes: placements start at 10 hours a week. Below that, a VA can't hold enough context or availability to do the job well, and the management overhead outweighs the gain. Most clients begin at 10-15 hours, prove the fit, then add hours as the role grows.
Can I start part-time and scale to full-time?
Yes, and most growing clients do. You keep the same VA and simply add hours as the workload builds. No re-placement process, no new deposit, no starting over.
Why are your rates higher than what I see on Upwork?
Because Upwork is a marketplace. You're paying the VA directly, on top of platform fees, with no vetting, no onboarding, no performance management, and no replacement guarantee. DotVA includes all of that.
Can my VA work my hours?
Yes. Our Filipino team can work AEST/AEDT business hours, or async overnight if you'd rather wake up to a done list. Discuss on the discovery call.
How do I know I’m only paying for hours worked?
Your VA logs every hour in our time tracker, and we check those records before anything is billed, so the hours on your invoice are hours your VA actually worked. You can see the records through the DotVA client portal or on request. If something ever looks off, you raise it with the DotVA team directly, not a ticket queue.
Do you charge for replacements?
No. If your VA isn't working out within 30 days, we find a replacement at no extra cost. After that, a replacement still carries no recruitment fee.