LEAP Virtual Assistant: a human VA inside your matters, not another AI feature

Nobody types “leap virtual assistant” into Google for fun. You search it because the firm is you, and the firm lives in LEAP: every matter, every card, every precedent, every six-minute unit. The work that doesn’t need a practising certificate still needs a person, and right now that person is you, after court, after dinner.

Quick disambiguation, because LEAP muddies this search itself. LEAP ships its own AI now: LawY for legal research with citation-backed, lawyer-verified answers, Matter AI for asking questions of a matter’s documents and emails, AI Prompts and Generator for state-specific drafting, Intelligent Time Recording so billable activity doesn’t slip past unrecorded. All useful, and none of them files an email, rings a debtor or chases a signature. This page is about a human VA working inside your LEAP. (If you’re after a job at LEAP itself, wrong page, that’s their careers site.)

The rhythm a VA runs in your LEAP

Morning: the inbox becomes the file. Overnight correspondence saved to the right matters through the LEAP for Outlook add-in, new enquiries opened under the correct matter type rather than whatever was nearest the top, and cards created once and reused, so the same client isn’t three slightly different people. File hygiene is unglamorous and it’s the whole game: every form LEAP pre-fills is only as accurate as the card behind it.

Midday: documents. Precedents assembled from LEAP’s library, which is genuinely deep, over 5,500 precedents covering all common areas of law and kept current by LEAP’s dedicated content team, with the matter doing the data entry. The VA prepares; nothing leaves the firm without your review. Over on LawConnect, pending signature requests get chased, sign-in-to-view links get re-sent to the client who lost the email, and stale shares get revoked before someone signs the wrong version.

Afternoon: money. The Time & Fees tab tidied so auto-captured entries carry descriptions a client will actually pay, missing units chased from the timesheet, draft invoices prepared for your authorisation, and the debtors report worked on a chasing cadence you’ve approved.

On conveyancing files: cooling-off, exchange and settlement dates tracked, the Settlement Adjustment Sheet prepared early and redone when the date moves (it always moves), InfoTrack searches ordered against the matter, and the PEXA workspace pre-filled from matter data with you authorising anything that counts. The conveyancers page covers that workflow end to end.

Underneath all of it, critical dates: court timetables and limitation dates entered with reminders staged in advance, and every entry flagged to you for confirmation. The VA diarises, the practitioner confirms. That’s not us being precious; it’s how a diary system survives contact with humans.

The honest bit

Two things to price in. LEAP is licensed per user with pricing on application, so the VA’s seat is a real cost on top of the hourly rate. Don’t dodge it with a shared login: LEAP attributes every entry to the user who made it, and that audit trail is worth more than the licence the first time anyone asks who changed what. And LEAP doesn’t do your general accounting: trust and office ledgers live in LEAP, but the business books sync out to Xero or MYOB, so if you want one person across both sides, that’s our bookkeeping tier at $25-35, not a stretch goal for the admin VA.

What stays with you

Trust money, full stop. Dealing with trust money is tightly restricted under the legal profession legislation in every state and territory: your VA never holds trust account access and never effects a trust transaction, and LEAP’s per-staff permissions make that a setting rather than a promise. The VA prepares the paperwork around it for your authorisation. Also yours, always: anything resembling advice, undertakings, settlement figures, and the final confirm on every critical date. The regulatory picture, privilege, supervision, the lot, is on the law firms page.

Cost and where to start

Matter admin sits on the admin tier, $12-17 AUD an hour excl GST, typically 10-15 hours a week; specialist legal admin is $18-25. Placement takes 7-10 business days with 5-7 days supervised inside your LEAP before solo work, a 30-day recalibrate-or-replace guarantee, a refundable $500 deposit credited to your first month, and no lock-in beyond 14 days notice. The full pricing picture is in the VA cost guide.

Or book a discovery call with Jenn, who has placed 48+ VAs into Australian businesses since 2024 and takes every call herself. Bring your debtors report and last week’s timesheet. We’ll find the hours.