By software

A VA who already knows your software.

The fastest placements are the ones where the VA opens your system on day one and knows where everything is. These pages cover the platforms we place into most: what a VA actually does inside each one, which permissions they get (and don't), and how long the supervised ramp takes. Half the enquiries we receive name the platform before the job title, and some of our best recent enquiries started with an owner googling exactly that.

Business phone system (software PBX)

3CX

For MSPs, trades offices, brokers and professional firms that bought a serious phone system and are still letting half its calls ring out to voicemail.

What a VA does inside it → Ecommerce accounting automation

A2X

For Shopify, Amazon and eBay sellers whose A2X is connected but whose settlements still pile up unreconciled because nobody has the half hour to check each one before it hits the books.

What a VA does inside it → Legal practice management

Actionstep

For sole practitioners and small Australian firms running everything on Actionstep's matter workflows, who are still advancing steps and merging documents by hand at 9pm.

What a VA does inside it → Email marketing & CRM

ActiveCampaign

For founders and marketers who bought ActiveCampaign for the automations, then never had the hours to build past a welcome email and a monthly newsletter.

What a VA does inside it → Online appointment scheduling

Acuity Scheduling

For coaches, clinics, salons, photographers and consultants whose whole calendar runs on Acuity, with nobody left to keep the booking page true.

What a VA does inside it → Real estate CRM and sales platform

Agentbox

For sales agents, principals and agency admins who run listings, buyers and campaigns out of Agentbox, then run out of hours to actually keep it current.

What a VA does inside it → Database and workspace platform

Airtable

For agency leads, content teams and operators who built a beautiful Airtable base eighteen months ago and have quietly watched it fill with duplicates, blank linked fields and a Kanban that no longer matches reality.

What a VA does inside it → Global payments and business accounts

Airwallex

For Australian ecommerce and import businesses paying overseas suppliers in their own currency, juggling Global Accounts in AUD, USD and CNY, and issuing Borderless Cards to a team, with the founder still the only one who touches it.

What a VA does inside it → Amazon marketplace management

Amazon Seller Central

For Australian FBA sellers on amazon.com.au who are still fixing suppressed listings and re-opening Seller Support cases at 10pm, after the actual job of running the brand.

What a VA does inside it → Trade and field service job management

AroFlo

For electricians, plumbers, HVAC and facilities maintenance businesses where the crew lives in AroFlo Field and the owner lives, after hours, in AroFlo Office.

What a VA does inside it → Project and task management

Asana

For founders and ops leads who run the whole business in Asana and have quietly stopped trusting the dashboard, because the only person keeping due dates honest is them, at 9pm.

What a VA does inside it → Field service job management

Ascora

For Australian electrical, plumbing, HVAC, fire and refrigeration contractors who run every job through Ascora and are still invoicing on the laptop at 8pm after the kids are down.

What a VA does inside it → NDIS support coordination CRM

Astalty

For NDIS support coordinators and small coordination teams who bill by the hour, run everything in Astalty, and lose real money every week to calls that never became case notes.

What a VA does inside it → Shipping and parcel management

Australia Post MyPost Business

For Australian ecommerce owners, makers and marketplace sellers who spend the first hour of every day hunched over the label queue instead of the business.

What a VA does inside it → RTO student management system and LMS

aXcelerate

For RTO owners and training managers who are the enrolments team, the accounts department and the compliance officer all at once, usually after 9pm.

What a VA does inside it → SMSF administration and compliance software

BGL Simple Fund 360

For accounting firms and SMSF administrators whose senior accountants are spending review-grade hours on bank feed coding and trustee document chasing inside Simple Fund 360.

What a VA does inside it → Ecommerce platform

BigCommerce

For online retailers running a real catalogue on BigCommerce, where the storefront looks finished but the control panel is a backlog of half-built products, unprocessed orders and returns nobody has actioned.

What a VA does inside it → Real estate sales CRM

Box+Dice

For Victorian sales agents, EBUs and principals who run every campaign through Box+Dice, and whose buyer data is still sitting in a notebook from Saturday.

What a VA does inside it → General practice clinical and practice management

Bp Premier

For practice managers whose whole clinic runs through Bp Premier, with a recall list that grows faster than anyone rostered to work it.

What a VA does inside it → NDIS practice management

Brevity

For NDIS providers, support coordinators and small allied health teams who deliver supports all week and then lose their evenings to rostering, service agreements and the claim upload.

What a VA does inside it → Construction project management

Buildertrend

For custom home builders and renovators who sold clients on Buildertrend's transparency, and are now the only person feeding the portal at 9pm.

What a VA does inside it → Construction estimating & job management

Buildxact

For residential builders, renovators and trade contractors quoting off Buildxact, who are losing weekend nights to takeoffs and purchase orders instead of pricing the next job.

What a VA does inside it → Recruitment ATS and CRM

Bullhorn

For perm and temp desks in mid-size Australian agencies where every consultant lives in Bullhorn all day and nobody owns the data underneath them.

What a VA does inside it → Podcast hosting and distribution

Buzzsprout

For coaches, educators and practice owners who love recording the episode and quietly dread the eleven steps between the raw audio and a published, promoted episode.

What a VA does inside it → Appointment scheduling

Calendly

For consultants, brokers, agencies and clinics whose whole pipeline runs through one booking link that nobody has time to set up properly.

What a VA does inside it → Design & social content

Canva

For founders, marketers and studios whose whole content engine runs in Canva, with nobody left to actually make the tiles every week.

What a VA does inside it → Health and wellness practice management

Carepatron

For psychologists, counsellors, OTs, dietitians and allied health solos who run the whole practice through Carepatron, and are doing the booking, reminders and invoicing themselves between clients.

What a VA does inside it → NDIS plan management platform

Careview

For NDIS plan managers whose whole business lives in Careview's invoice queue, and whose staffing problem is that the queue grows every time the participant book does.

What a VA does inside it → ASIC corporate compliance and company secretarial software

CAS 360

For Australian accounting firms acting as registered ASIC agent for hundreds of companies, where the annual review pile lands on whoever is least able to say no.

What a VA does inside it → Inventory & order management

Cin7

For wholesalers, ecommerce sellers and product brands running everything through Cin7 Core, with the founder still personally raising every PO at 9pm.

What a VA does inside it → Sales funnel and landing page platform

ClickFunnels

For coaches, consultants and course sellers whose whole business runs through a funnel, and whose evenings quietly disappear into it.

What a VA does inside it → Project & work management

ClickUp

For founders, ops leads and creative teams who built the whole business inside ClickUp's Spaces and Lists, and now have nobody whose job it is to keep the statuses honest and the hierarchy from sprawling.

What a VA does inside it → Cloud specialist practice management

Clinic to Cloud

For surgeons, physicians and proceduralists on Clinic to Cloud, and the practice manager holding the referral inbox, the theatre lists and the billing cycle together personally.

What a VA does inside it → Allied health practice management

Cliniko

For physios, podiatrists, psychologists, speechies and naturopaths who run the whole clinic on Cliniko, with nobody left to run Cliniko.

What a VA does inside it → Legal practice management

Clio

For sole practitioners and small-firm principals who run the whole practice on Clio, bill in six-minute units, and have nobody to open the matter, tidy the time or build the bill while they're in court.

What a VA does inside it → Gym, studio and martial arts member management

Clubworx

For the owners of boutique gyms, martial arts schools and PT studios who coach every evening session themselves and do the Clubworx admin at 10pm, badly, or not at all.

What a VA does inside it → Property management and strata software

Console

For property managers and strata managers running rent rolls, arrears, inspections and levies in Console Cloud and Console Gateway, with no spare body to keep it all current.

What a VA does inside it → Dental practice management

Core Practice

For principal dentists and small practice owners running the whole front desk on Core Practice, where the diary, the recalls and the claiming all need a person and the only person is the one with their hands in someone's mouth.

What a VA does inside it → Allied health and mental health practice management

coreplus

For psychologists, counsellors, speechies and the rest of allied health running the whole practice on coreplus, where the Admin seats are free and nobody is sitting in them.

What a VA does inside it → Audiology practice management

CounselEAR

For independent Australian audiologists who run the clinic on CounselEAR and spend every consult listening to the front desk phone ring out.

What a VA does inside it → Veterinary practice management and pharmacy

Covetrus

For small-animal and mixed practices running the whole clinic on Covetrus Ascend or Pulse, where the practice manager is also the receptionist, the script-chaser and the accounts person.

What a VA does inside it → Dental practice management

Dental4Web

For practice managers and principal dentists running the whole front office through Dental4Web, with a recall list that grows faster than anyone rostered to phone it.

What a VA does inside it → Rostering & workforce management

Deputy

For hospitality venues, retail floors, gyms and cleaning crews who live in Deputy, with nobody spare to build the roster, chase the timesheets and fill the gaps before payroll.

What a VA does inside it → Audio and video editing

Descript

For podcasting practitioners, course creators and content-led founders who record happily every week and then watch the raw files pile up in Descript, unedited.

What a VA does inside it → Bookkeeping data capture and pre-accounting

Dext

For Australian bookkeeping and accounting firms whose Dext inbox quietly fills with client receipts all month, and the bookkeeper who ends up verifying every line at 9pm before the BAS.

What a VA does inside it → Electronic signature and agreement management

DocuSign

For principals, brokers, recruiters and practice owners whose week runs on signed paperwork, and who are still building every envelope and chasing every signer personally.

What a VA does inside it → Client management for creative service businesses

Dubsado

For photographers, celebrants, designers and copywriters who built their whole client experience in Dubsado, and are now the only person running it.

What a VA does inside it → Real estate CRM, websites and portal uploader

Eagle CRM (MRI Eagle)

For solo principals and small independent agencies who chose Eagle precisely because they don't have a back office, and are now being the back office themselves at 9pm.

What a VA does inside it → eBay marketplace management

eBay Seller Hub

For Australian eBay sellers, refurb dealers, parts wreckers, collectable traders and the garage operation that quietly became a business, who are still answering Best Offers at 11pm.

What a VA does inside it → HR & payroll platform

Employment Hero

For Australian business owners and office managers who run the whole team on Employment Hero, and are doing the onboarding, leave and pay-run prep at night because nobody else has the time.

What a VA does inside it → Handmade and vintage marketplace

Etsy

For Australian makers whose shop outgrew the kitchen table: candle pourers, jewellers, print sellers and wedding stationers still packing orders at 11pm.

What a VA does inside it → Event ticketing and registration

Eventbrite

For workshop hosts, market organisers, training providers and event planners who run every event through Eventbrite and rebuild the same forty fiddly jobs from scratch each time.

What a VA does inside it → Dental practice management

EXACT (Software of Excellence)

For principal dentists and practice managers whose whole practice runs on EXACT, where the front desk answers the phone with one hand and works recalls with the other.

What a VA does inside it → Direct debit and recurring payments

Ezidebit

For gym and studio owners, physios running rehab group classes and clinic managers whose recurring revenue lives in Ezidebit and whose failed payment report is nobody's job.

What a VA does inside it → Veterinary practice management

ezyVet

For practice managers and vet nurses at small-animal, mixed and emergency clinics who run the whole hospital on ezyVet, then run out of hands to run ezyVet.

What a VA does inside it → Trades job management

Fergus

For plumbers, sparkies, HVAC and the rest of the one-to-twenty crews who run every job through the Fergus Status Board but never get to the back costing.

What a VA does inside it → Legal practice management

FilePro

For sole practitioners and small Australian firms running the whole practice on FilePro, who are still merging precedents and keying time entries themselves long after the office has gone dark.

What a VA does inside it → Job management, smart forms and CRM

Formitize

For Australian pest controllers, commercial cleaners and inspection businesses who run everything through Formitize and have quietly become their own unpaid office manager.

What a VA does inside it → Beauty and wellness booking

Fresha

For salon, spa and clinic owners whose whole day runs through the Fresha calendar, with nobody left to actually run it while they're with a client.

What a VA does inside it → Allied health practice management (desktop)

Front Desk (Smartsoft)

For physios, chiros, podiatrists and osteos whose whole clinic has lived in Front Desk for a decade, and whose actual front desk is currently the practice principal.

What a VA does inside it → Accounting document and practice management

FYI

For partners and practice managers in AU and NZ accounting firms who rolled out FYI to end the filing chaos, then discovered the filing still needs a human.

What a VA does inside it → Specialist medical practice management

Genie

For surgeons, physicians and proceduralists whose rooms run on Genie Solutions, where one secretary holds the whole machine together.

What a VA does inside it → Allied-health practice management

Gensolve

For physios, podiatrists, chiros, hand therapists and multi-site allied health groups who run the entire clinic on Gensolve Practice Manager, with nobody spare to actually drive it.

What a VA does inside it → Specialist medical practice management (cloud)

Gentu

For surgeons, physicians and proceduralists across the 55+ specialties Magentus points at Gentu, whose rooms now live in a browser tab that somebody still has to drive.

What a VA does inside it → Trade and field service job management

GeoOp

For electricians, plumbers, HVAC, solar and landscaping businesses still running day to day in GeoOp, where the crew updates jobs from the field and the owner does everything else at night.

What a VA does inside it → Gym and fitness studio management

Glofox

For boutique studio owners and small gym operators who coach all day and still owe the Glofox Dashboard a couple of hours every night they never find.

What a VA does inside it → Agency CRM and marketing automation

GoHighLevel

For marketing agencies and consultants running client sub-accounts, and for local businesses that bought a HighLevel system and need someone to actually drive it.

What a VA does inside it → NDIS rostering, CRM and billing

GoodHuman

For NDIS support providers, from sole traders taking on their first workers to registered organisations, who moved everything into GoodHuman and still spend Sunday night building the roster.

What a VA does inside it → Ecommerce helpdesk

Gorgias

For Shopify and ecommerce founders who are technically the support team, answering tickets at 10:40pm because the unassigned View refilled while they were clearing it.

What a VA does inside it → Short-term rental property management platform

Guesty

For short-stay managers and multi-listing hosts who moved everything into Guesty, and then discovered Guesty still needs someone sitting in it.

What a VA does inside it → Gym and fitness club management

GymMaster

For owners of 24/7 gyms, boutique studios and PT-led clubs who run the whole site on GymMaster and are the only person watching the failed-payment list.

What a VA does inside it → Psychology and allied health practice management

Halaxy

For psychologists, counsellors, dietitians and allied health soloists who chose Halaxy because the software is free, and have since discovered the admin isn't.

What a VA does inside it → Fitness and boutique studio management

Hapana

For boutique studio owners, gym managers and Pilates, reformer, F45-style and yoga operators who run memberships, the timetable and the lead inbox on Hapana while also teaching the 6am.

What a VA does inside it → Patient booking marketplace and practice engagement

HealthEngine

For GP clinics, dental practices and allied health owners paying for a HealthEngine listing that only earns its keep when somebody actually runs it.

What a VA does inside it → Automated tax and accounting for sole traders

Hnry

For sole traders and contractors in Australia and New Zealand who run on Hnry, tradies, consultants, freelancers and gig workers, who love that the tax just happens but still lose hours every week raising invoices and chasing the slow payers.

What a VA does inside it → Client management for service businesses and creatives

HoneyBook

For wedding photographers, designers, planners, coaches and studios who book, contract and invoice every client through HoneyBook, and answer enquiries from the back of a venue or the front seat of a car.

What a VA does inside it → Short-term rental channel manager and PMS

Hostaway

For short-stay managers and multi-listing hosts running Airbnb, Booking.com, Vrbo and a direct-book site through Hostaway, where the inbox never sleeps and lately neither do you.

What a VA does inside it → Patient engagement platform

HotDoc

For GP practice managers and specialist clinics running HotDoc on top of Best Practice, MedicalDirector or Zedmed, where the automation sends the messages and reception inherits everything the messages didn't fix.

What a VA does inside it → CRM and marketing automation

HubSpot

For founders and small sales teams who run the whole business through HubSpot and have quietly stopped trusting their own pipeline report.

What a VA does inside it → Event ticketing

Humanitix

For workshop-running clinicians, coaches, trainers and community organisations who sell every seat through Humanitix and build every event page at 10pm.

What a VA does inside it → Proposals, engagement letters and payment collection

Ignition

For accounting and bookkeeping firm owners who moved the whole client book onto Ignition, then discovered the platform still needs a human driving it.

What a VA does inside it → Legal search, VOI and settlements platform

InfoTrack

For conveyancers and small-firm property lawyers whose InfoTrack order history is really a diary of their own evenings.

What a VA does inside it → Inspection booking and tenancy application platform

InspectRealEstate

For principals and property managers whose leasing runs on IRE, where the enquiries answer themselves but the applications still land on a human.

What a VA does inside it → Venue sales and catering software

iVvy

For function centres, hotels, clubs and restaurants with event spaces that run the whole enquiry-to-invoice pipeline on iVvy, with nobody whose actual job is the pipeline.

What a VA does inside it → Recruitment ATS and CRM

JobAdder

For recruitment agencies and in-house talent teams running everything through JobAdder, with consultants too busy billing to keep the pipeline tidy.

What a VA does inside it → Creator platform (courses, coaching, communities)

Kajabi

For course creators, coaches and membership owners who run the whole business on Kajabi, and are still running all of Kajabi themselves between launches.

What a VA does inside it → Accounting practice management

Karbon

For Australian accounting firms that fought hard for the Karbon migration and won, and the ops manager who is now personally holding Triage, Client Requests and status hygiene together.

What a VA does inside it → CRM and marketing automation

Keap

For coaches, consultants, agencies and small professional-services firms whose whole follow-up machine lives in Keap, with nobody to actually feed it.

What a VA does inside it → Email marketing for creators

Kit (formerly ConvertKit)

For course creators, newsletter writers, coaches, podcasters and educators who built their whole list in Kit and now spend every launch week buried in tags, sequences and broadcast scheduling instead of making the thing.

What a VA does inside it → Salon and spa management

Kitomba

For salon owners, spa managers and front-desk teams who run colour, treatments and the whole book on Kitomba, and never get a quiet hour to actually work it.

What a VA does inside it → Ecommerce email and SMS marketing

Klaviyo

For Shopify store owners who built every flow themselves and are still proofing Tuesday's campaign at 11pm, while the winback flow they edited in March quietly sends nothing.

What a VA does inside it → Legal practice management

LEAP

For sole practitioners and small Australian firms who run the whole practice through LEAP, and are still filing email to matters and tidying the timesheet after court.

What a VA does inside it → Retail POS and inventory

Lightspeed Retail

For single and multi-outlet retailers running the whole shop on Lightspeed Retail, with the owner still building every PO and fixing the catalogue after close.

What a VA does inside it → Accounts payable automation and purchasing

Lightyear

For hospitality groups, pharmacies and multi-entity operators taking deliveries six days a week, where the person coding supplier invoices at 11pm is still the owner.

What a VA does inside it → Small accommodation PMS and channel manager

Little Hotelier

For the B&B owners, motel operators, guesthouse hosts and boutique hoteliers running under 30 rooms on Little Hotelier, where the front desk, the reservations team and the revenue manager are all the same tired person.

What a VA does inside it → Australian real estate CRM

LockedOn

For principals, solo agents and two-person agencies who bought LockedOn to prospect like a big office, then discovered every drop, match and follow-up still needs a human to press go.

What a VA does inside it → NDIS and disability care management on Salesforce

Lumary

For NDIS and disability support providers running the whole operation on Lumary, who chose an enterprise platform and are still keying service agreements in by hand at 8pm.

What a VA does inside it → Email marketing

Mailchimp

For owners and marketers who built the whole audience themselves and are still proofing Thursday's newsletter at 10pm, while the welcome journey they edited in autumn quietly stopped at a paused step.

What a VA does inside it → Chat marketing and DM automation

ManyChat

For ecommerce founders, creators, studio owners and salon brands whose reels say comment SHIP for the link, and whose DM inbox proves that people did.

What a VA does inside it → QR at-table ordering and payments

me&u

For pub groups, cafe owners and venue managers who moved ordering onto me&u QR codes and discovered the menu behind those codes still needs a human every single day.

What a VA does inside it → Automotive workshop management

MechanicDesk

For the owner-operator mechanic, auto electrician or small AU workshop crew who runs everything through MechanicDesk and answers the phone from under a car.

What a VA does inside it → General practice clinical and practice management

MedicalDirector

For practice managers running a GP clinic on MedicalDirector Clinical and Pracsoft, whose recall list and unreconciled claims grow faster than the front desk can clear them.

What a VA does inside it → Mortgage broker CRM (Connective aggregator)

Mercury Nexus

For writing brokers on Connective who are still their own loan processor, keying fact finds into Opportunities at 9pm while the trail book quietly leaks.

What a VA does inside it → Office and productivity suite

Microsoft 365

For owners and operators whose whole business runs on Outlook, Teams, SharePoint and Excel, with nobody left to keep the inbox, the calendar and the files in order.

What a VA does inside it → Immigration case management

Migration Manager

For registered migration agents and immigration lawyers running a whole caseload through Migration Manager, usually as a practice of exactly one.

What a VA does inside it → Fitness and wellness studio management

Mindbody

For studio owners who teach their own classes and run the front desk from their phone between sessions.

What a VA does inside it → Fitness and wellness studio management

Momence

For pilates, yoga, fitness and body-treatments studio owners who moved to Momence for the automation and discovered automation still needs an operator.

What a VA does inside it → Project & work management

monday.com

For founders and ops leads who run the whole business on monday.com boards and have quietly stopped trusting the dashboard because nobody updates their statuses.

What a VA does inside it → Strata and body corporate management software

MRI Strata Master

For principals and portfolio managers running strata schemes on MRI Strata Master, where every manager carries more lots than the industry says is sane and the arrears list proves it.

What a VA does inside it → Accounting and payroll software

MYOB

For Australian small businesses, tradies, cafes and consultancies that run on MYOB Business or AccountRight and are roughly three months behind on the books.

What a VA does inside it → Ecommerce and retail platform

Neto

For Australian online and multichannel retailers running the whole shopfront, the warehouse and the eBay and Amazon feeds on Neto by Maropost, with nobody left to actually drive the control panel.

What a VA does inside it → Holiday park and hotel property management

Newbook

For the owner-operators of Australian holiday parks, caravan parks, campgrounds and motels who run the whole property on Newbook and are still shuffling bookings around the chart from the residence at 9pm.

What a VA does inside it → Trades job management

NextMinute

For electricians, plumbers, builders, HVAC and landscaping outfits running every job, quote and timesheet through NextMinute, where the office admin is the owner doing it at 9pm after the last call-out.

What a VA does inside it → Allied health practice management

Nookal

For physios and allied health clinics that run the whole show on Nookal, classes and all, and have nobody whose job is actually running Nookal.

What a VA does inside it → Workspace, docs and database tool

Notion

For agency owners, consultants and small teams who built a beautiful Notion workspace and then watched it rot into half-filled databases, stale SOPs and a content calendar nobody updates.

What a VA does inside it → Restaurant and venue reservation management

Now Book It

For restaurant, bar, cafe and function-venue owners and managers whose whole front-of-house runs through Now Book It, with nobody free to actually run it during a lunch rush.

What a VA does inside it → Restaurant reservation and guest management

OpenTable

For chef-owners and restaurant managers whose whole front of house lives in OpenTable, and whose only booking administrator is whoever is nearest the pass.

What a VA does inside it → Optometry practice management and dispensing

Optomate

For independent optometrists and practice-owning dispensers who run the testing room, the dispensing bench and the front desk on Optomate, usually all in the same hour.

What a VA does inside it → Wholesale ordering and payments

Ordermentum

For bakeries, roasters and small food wholesalers whose entire trade book lives in Ordermentum, and whose owner is still the order desk at 9pm.

What a VA does inside it → Salon and clinic booking software

Ovatu

For salon owners, brow and lash artists, skin clinicians, barbers and remedial massage therapists who run the whole front desk through Ovatu while standing behind the chair.

What a VA does inside it → Childcare centre management (CCMS)

OWNA

For owners and directors of Australian long day care, OSHC and family day care services who run the whole service through OWNA and do the CCS admin themselves at 9pm.

What a VA does inside it → Patient marketing and email automation for allied health

Peptalkr

For physios, podiatrists, psychologists and multi-disciplinary clinics who bought the Australian-built patient-marketing platform, connected it to Cliniko, and then discovered nobody on the roster has time to feed it.

What a VA does inside it → Electronic conveyancing and property settlement

PEXA

For conveyancers, property lawyers and small firms who carry every settlement from contract to lodgement themselves, building each PEXA workspace at night while the next contract waits.

What a VA does inside it → Salon and spa management

Phorest

For salon, spa and clinic owners whose whole week runs through the Phorest diary, with nobody spare to drive the marketing, the rebooking and the reviews while they're on the floor.

What a VA does inside it → Sales CRM

Pipedrive

For founders and sales leads who run the whole pipeline through Pipedrive and have quietly stopped believing what it tells them.

What a VA does inside it → Allied-health practice management

Power Diary

For physios, OTs, podiatrists, dietitians and counsellors whose whole clinic runs on Power Diary, who still type the old name out of habit, and who have nobody left to drive it.

What a VA does inside it → Allied health practice management

PracSuite

For physios, podiatrists, chiros, psychologists and the wider allied health crowd who moved their clinic onto PracSuite and now have nobody to run the front desk side of it.

What a VA does inside it → Legal practice management

PracticeEvolve

For principals of smaller Australian firms running family law, wills and estates, conveyancing or litigation files on PracticeEvolve, where the fee earners are also the admin team.

What a VA does inside it → Dental practice management

Praktika

For solo and small-practice dentists, OHTs and practice managers whose whole surgery runs on Praktika, with nobody left at the front desk to run it.

What a VA does inside it → Australian property management platform

PropertyMe

For department heads and principals running an Australian rent roll on PropertyMe, where every PM is carrying 200-plus doors and the admin that comes with them.

What a VA does inside it → Property management and rent roll software

PropertyTree

For principals, department heads and property managers running a residential rent roll on MRI PropertyTree, where the arrears list keeps growing faster than anyone can work it.

What a VA does inside it → Veterinary practice management

Provet Cloud

For small-animal, mixed and equine practices running the whole clinic on Provet Cloud, where the vet finishes a consult and then has to do the reception job too.

What a VA does inside it → Childcare and early learning management

QikKids

For long day care, OSHC and family day care operators who run enrolments, attendance and Child Care Subsidy through QikKids, with one director doing it all between rooms.

What a VA does inside it → Cloud accounting

QuickBooks Online

For Australian owners who run the books in QuickBooks Online, where the file is fine for the first fortnight of the quarter and feral by BAS week.

What a VA does inside it → Real estate proposal and transaction platform

Realtair

For principals and listing agents who won Realtair Pitch demos with their own pitches, then went back to building every deck themselves at 10pm the night before an appraisal.

What a VA does inside it → Australian accounting and payroll software

Reckon

For tradies, retailers, BAS agents and small accounting practices running their books on Reckon One in the browser or Reckon Accounts Hosted on the Citrix desktop.

What a VA does inside it → Restaurant reservation management

ResDiary

For restaurant, bar and venue owners whose whole service runs off the ResDiary diary, with nobody to actually work it while they're on the pass or behind the bar.

What a VA does inside it → Short-stay property management and trust accounting

Resly

For holiday-home managers, management rights operators and short-stay agencies who chose Resly because the trust account had to be right, and now need a human in the rest of it.

What a VA does inside it → Cloud POS and retail inventory management

Retail Express

For footwear, bike, homewares and fashion retailers running two or more stores on Retail Express, where the back office lost the race to the shop floor a long time ago.

What a VA does inside it → Real estate CRM and listing management

Rex

For sales agents, property managers and principals who run the whole office out of Rex, and have nobody left to keep the database clean while they are out at appraisals.

What a VA does inside it → Tour and activity booking software

Rezdy

For tour, cruise and activity operators who take bookings through Rezdy all night and then have to skipper the boat, drive the bus or lead the walk all day.

What a VA does inside it → Holiday park, motel and hotel property management

RMS Cloud

For holiday park, caravan park and motel owners who run the whole property through RMS Cloud and still end up doing reservations from the front desk at 9pm.

What a VA does inside it → Venue management for attractions and entertainment

ROLLER

For trampoline park, play centre, karting and bowling operators whose weeknights disappear into party confirmations while the venue is at its loudest.

What a VA does inside it → Invoicing and accounting for sole traders and freelancers

Rounded

For Australian sole traders and freelancers who run on Rounded, designers, developers, copywriters, consultants and trades-of-one, who chose it because it is simple, but still lose Sunday nights to raising invoices, chasing the slow payers and logging the expenses they keep forgetting.

What a VA does inside it → Veterinary practice management

RxWorks

For practice managers and head nurses at small-animal, mixed and equine clinics who run the whole hospital on RxWorks, then run out of hands to actually work it.

What a VA does inside it → Enterprise CRM

Salesforce

For sales managers, brokers, agency owners and ops leads whose forecast is only as good as a Salesforce that nobody has time to keep clean.

What a VA does inside it → Mortgage broker CRM and deal workflow

Salestrekker

For writing brokers who bought Salestrekker for the board and the automations, then became the only person in the business with a login.

What a VA does inside it → Field service job management

ServiceM8

For sparkies, plumbers and small trade crews who run the whole business from ServiceM8, where the office is the front seat of the ute.

What a VA does inside it → Field service management for trades

ServiceTitan

For HVAC, plumbing, electrical and other home-service owners whose whole business runs on the ServiceTitan dispatch board, who are answering the office phone from the front seat of a ute between jobs.

What a VA does inside it → Restaurant reservation and guest experience management

SevenRooms

For restaurant, bar, pub and venue operators running the floor, the phone and the inbox at once, while SevenRooms quietly fills with duplicate profiles and unread feedback.

What a VA does inside it → NDIS and home care management and rostering

ShiftCare

For disability and home care providers who run the whole operation on ShiftCare and are still doing the 9pm roster repairs themselves.

What a VA does inside it → Multi-carrier shipping and delivery management

Shippit

For Australian online retailers whose parcels leave through Shippit, where the picking gets done every day but the booking, manifesting and courier chasing quietly eats the owner's morning.

What a VA does inside it → Ecommerce platform

Shopify

For founders who run the whole business out of the Shopify admin and are still answering where's-my-order emails at 11pm.

What a VA does inside it → Salon and spa management software

Shortcuts

For salon owners, spa managers and franchise operators running hair, beauty and barbering on Shortcuts, where the front desk and the marketing both fall to whoever is standing nearest the screen.

What a VA does inside it → Legal practice management

SILQ

For sole-practitioner solicitors and barristers who run the entire practice through SILQ, and who are still writing up time entries at ten o'clock because there is nobody else to do it.

What a VA does inside it → Salon and spa management

Simple Salon

For hairdressers, beauty salon owners, spa managers and brow-and-lash studio owners who run the whole business on Simple Salon and do all the admin themselves between clients.

What a VA does inside it → Field service job management

Simpro

For Australian electrical, plumbing, HVAC, fire and security contractors with 5-50 field staff who run the whole business through Simpro Premium and are still doing the office work themselves after dinner.

What a VA does inside it → Hotel channel manager and commerce platform

SiteMinder

For owners of independent hotels, motels and serviced apartments who run their whole distribution through SiteMinder and are still the one updating rates at 10pm after the front desk closes.

What a VA does inside it → Social media scheduling and approvals

Sked Social

For agency owners, multi-location marketing managers and founders who bought the Melbourne-built scheduler to save time, and still end up loading the grid themselves at 10pm.

What a VA does inside it → Legal practice management

Smokeball

For principals and sole practitioners in conveyancing, family, wills and estates and small commercial firms who run the whole practice on Smokeball, with nobody left to drive the matters, the documents and the billing.

What a VA does inside it → Allied health & NDIS practice management

Splose

For NDIS-registered allied health practices, the OTs, speech pathologists, physios and support coordination teams who run their whole operation in Splose.

What a VA does inside it → Payments & POS

Square

For cafes, salons, studios and retail shops who take payments on Square all day and never get to the Dashboard that runs behind it.

What a VA does inside it → Shipping and fulfilment automation

Starshipit

For Australian store owners who graduated from copy-pasting addresses into the MyPost Business portal, and then discovered Starshipit still needs a person driving it every single morning.

What a VA does inside it → Childcare documentation and family engagement

Storypark

For long day care, family day care, preschool and OSHC services where the director is also the one tagging photos, chasing permissions and answering the parent messages that never stop.

What a VA does inside it → Strata management software

StrataMax

For strata managers carrying 15 or 20 buildings each, where every levy run, arrears notice, creditor invoice and meeting pack lands on the same overloaded desk.

What a VA does inside it → Online payments and billing

Stripe

For the owner whose Stripe Dashboard lives in a pinned tab: ecommerce stores, SaaS and membership operators, agencies and consultants billing Australians by subscription or invoice.

What a VA does inside it → Photography studio management

Studio Ninja

For wedding and portrait photographers who bought Studio Ninja to escape the admin, and still spend Sunday nights answering enquiries in it.

What a VA does inside it → NDIS practice management

SupportAbility

For NDIS providers running supported independent living, community access or support coordination on SupportAbility, where the roster, the case notes and the bulk upload all land on one already-stretched coordinator.

What a VA does inside it → Workforce management and rostering

Tanda

For pub, cafe, restaurant and quick-service operators, plus retail floors and cleaning crews, who run the whole roster, timesheet and pay-prep cycle on Tanda with nobody spare to keep it true.

What a VA does inside it → Property maintenance coordination platform

Tapi

For principals and department heads whose property managers spend half of every day playing phone tag with tradies while the Tapi board quietly fills up behind them.

What a VA does inside it → Class-based fitness studio management

TeamUp

For CrossFit box owners, pilates and yoga studio operators and independent gym owners who coach the 6am and the 6pm and do the TeamUp back office somewhere in between.

What a VA does inside it → Salon, spa and clinic management

Timely

For salon owners, barbers, brow and lash artists and skin clinics that run the whole week on Timely, with nobody at the desk to run Timely.

What a VA does inside it → Trade job management

Tradify

For chippies, sparkies, plumbers, HVAC and every other one-to-ten-on-the-tools crew that runs the whole business through Tradify, mostly after dinner.

What a VA does inside it → Visual project management

Trello

For founders and small teams who run the business on Trello boards, with nobody whose job it is to keep the cards moving and the backlog honest.

What a VA does inside it → Conveyancing practice management

triConvey

For sole practitioner conveyancers and small property law firms who run every file through triConvey, where the licensee is also the receptionist, the search clerk and the person chasing VOI at 6pm.

What a VA does inside it → Event ticketing and bookings

TryBooking

For school office managers, P&C secretaries, club committee members and small promoters who volunteered to run the event and inherited the ticketing admin with it.

What a VA does inside it → Digital health claiming and payments

Tyro Health

For physios, podiatrists, OTs and exercise physiologists who claim Medicare, DVA, NDIS and WorkSafe through Tyro Health Online, and whose claims queue is currently a Sunday-night job.

What a VA does inside it → Inventory & order management

Unleashed

For wholesalers, manufacturers and product brands running every PO, assembly and stock count through Unleashed, with the owner still receipting deliveries at the kitchen table on a Sunday.

What a VA does inside it → Fire protection and building compliance maintenance

Uptick

For fire protection, essential safety and HVAC servicing companies whose technicians test on site all day while the defect quotes, overdue routines and unissued reports pile up in Uptick with nobody in the office to move them.

What a VA does inside it → Real estate CRM and listing management

VaultRE

For sales agents, property managers and small-office principals who run every listing, buyer and campaign through VaultRE, and who are doing the data entry in the car between appraisals.

What a VA does inside it → RTO student management system

VETtrak

For RTO owners, compliance managers and training coordinators who run enrolments, results and AVETMISS out of VETtrak, usually with one overworked admin and sometimes with none.

What a VA does inside it → Recruitment CRM and ATS

Vincere

For ANZ recruitment and labour-hire agencies running perm and temp desks through Vincere, where every consultant bills and nobody owns the database.

What a VA does inside it → Email and SMS marketing (Australian)

Vision6

For the associations, member organisations and Australian small businesses that chose Vision6 for the onshore data and AEST support, then found nobody actually has time to send.

What a VA does inside it → Ecommerce (WordPress)

WooCommerce

For founders running a WooCommerce store on WordPress who are still marking orders Completed and chasing stock at 11pm.

What a VA does inside it → Xero-native job, time and invoice management

WorkflowMax by BlueRock

For the engineers, architects, agencies, IT consultancies and trade project offices that have run the whole practice on WorkflowMax since the Xero days, and still enter the timesheets themselves.

What a VA does inside it → Mechanical workshop management

Workshop Software

For Australian mechanical, auto electrical and 4WD workshops where the owner is the best technician in the building and also, somehow, the entire front office.

What a VA does inside it → Cloud accounting & bookkeeping

Xero

For Australian small businesses and bookkeeping firms running everything in Xero, where the reconcile screen keeps growing because the person who codes it also runs the company.

What a VA does inside it → Accounting practice management

Xero Practice Manager

For Australian accounting firms that run the practice on XPM because they're Xero partners and it was the obvious choice, and now nobody below senior level owns keeping it true.

What a VA does inside it → Financial advice software

Xplan

For advisers and practice managers who run the whole client book through Xplan, under a licensee, with nobody left to drive the threads.

What a VA does inside it → Childcare and early-learning management

Xplor

For centre directors, nominated supervisors and approved providers running long day care, OSHC or family day care on Xplor Education, where the CCS admin and the floor are the same person.

What a VA does inside it → Gym and health-club management (AU/NZ franchise clubs)

Xplor Clubware

For Australian franchise club owners, the Plus Fitness and World Gym style of operator running one to three sites on Xplor Clubware, doing the prospect calls, holds and arrears themselves after close.

What a VA does inside it → Allied health and psychology practice management

Zanda

For psychologists, counsellors and allied health practices that run everything through Zanda, still call it Power Diary half the time, and have nobody left to drive it.

What a VA does inside it → General practice clinical and practice management

Zedmed

For practice managers running a busy Australian GP clinic on Zedmed, with a recall list and a stack of returned Medicare exceptions that grow faster than anyone rostered to clear them.

What a VA does inside it → Customer support helpdesk

Zendesk

For Australian support leads and founders who are technically the helpdesk, clearing the unassigned View at 9pm because it refilled faster than anyone could work it during the day.

What a VA does inside it → Salon, spa and medspa management

Zenoti

For endota franchisees, medspa owners and multi-site salon operators whose whole guest experience now lives in Zenoti, with nobody rostered to run the admin side of it.

What a VA does inside it → CRM and business operations suite

Zoho

For owners of professional services firms and IT MSPs who run sales, support and billing inside Zoho One, with nobody left to actually keep it tidy.

What a VA does inside it →

Your software not listed? We still place for it.

Honest position: a good VA learns a new platform in days, because the hard part was never the software, it's your workflows, your clients and your rules, and those get documented during the supervised first week regardless. The platforms above are where we see the most demand; below is a sample of others we place into or train against, and the list grows every month.

AdviserLogic · Midwinter · BrokerEngine · ApplyOnline · Pricefinder · Real Time Agent · WellnessLiving · Pixieset · ShootProof · Beehiiv · Wix · Squarespace · Webflow · Freshdesk · Intercom · Kartra · Thinkific · Teachable · Podia · Practice Better · SimpleClinic · Clay · Instantly · Make.com · Jobber · FieldPulse · Jane App · Ortto · Campaign Monitor · Reapit · Cirrus8 · Wodify · Cloudbeds · Pooltrackr

If yours is on neither list, that changes nothing about the placement: tell Jenn what you run and she'll tell you straight whether we've placed into it before or would be learning it with you. Or browse by industry or task instead.