Virtual receptionist

Never miss a call. Without hiring a front desk.

Every missed call is a missed customer. A virtual receptionist makes sure someone (or something) always picks up, books the job, and gets the message to you, for a fraction of a local front-desk wage.

Book a free discovery call Person or AI? →

Two ways to cover your phone

Dedicated person

VA receptionist

From $12-17/hr AUD

  • A real, dedicated VA answering in your business name on your hours
  • Books and reschedules appointments, takes detailed messages
  • Handles overflow admin between calls - inbox, follow-ups, bookings
  • Judgement on tricky calls; escalates the urgent ones to you

Best for business-hours cover + admin handled by one person.

How the VA receptionist works →
Always on

AI receptionist

From $89/month + setup

  • 24/7 phone + chat answering - never an engaged tone or voicemail
  • Books appointments, answers your FAQs, captures caller details
  • Routes urgent calls to you and emails you a summary of every call
  • Consistent capture at high or after-hours volume

Best for 24/7 cover, overflow, and after-hours capture.

How the AI receptionist works →

Not sure? Many businesses run both - the VA on business hours, AI for overflow and after-hours. We will tell you honestly which fits on a quick call.

Why a virtual receptionist beats a missed call (or a $60k front desk)

Every call answered

Missed calls are missed revenue - most callers won't leave a voicemail, they just ring the next business. A virtual receptionist makes sure someone always picks up.

A fraction of the cost

A local front-desk hire runs roughly $35-45/hr loaded, plus super, leave and downtime. A VA receptionist is $12-17/hr for only the hours you need; the AI receptionist is from $89/month.

Books the job, not just the message

Your receptionist books straight into your calendar or booking system, applies your rules, and sends reminders that cut no-shows - so calls turn into appointments.

Answered in your name

Callers never know it's remote. Your VA answers exactly as you script it from your number; the AI is configured with your greeting and FAQs before it goes live.

Virtual receptionists for businesses across Australia

DotVA is Melbourne-managed and places dedicated VA receptionists for businesses anywhere in Australia, working your local hours - Sydney, Melbourne, Brisbane, Perth, Adelaide and beyond. There's no office to visit; your receptionist works remotely on your number.

City guides with local hiring-cost comparisons: Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Newcastle, Gold Coast, Hobart, Geelong, Wollongong, Darwin and Sunshine Coast.

Virtual receptionist questions

What does a virtual receptionist do?

A virtual receptionist answers your incoming calls on your business hours, greets callers in your business name, takes messages, books and reschedules appointments, answers common questions, and routes anything urgent straight to you. With DotVA it is a dedicated person (a VA on a softphone) or, for 24/7 cover, an AI receptionist, depending on which fits your call volume.

How much does a virtual receptionist cost in Australia?

A dedicated VA receptionist runs $12-17/hr AUD, billed for the hours you need (most small businesses use part-time cover). The AI receptionist starts at $89/month plus setup for 24/7 phone and chat answering. Both are a fraction of a local front-desk hire at roughly $35-45/hr loaded, with no office, super or downtime to pay for.

Will the receptionist answer in my business name?

Yes. Your VA receptionist answers exactly as you script it, follows your call-handling process, and works from your softphone/number so callers never know it is remote. The AI receptionist is configured with your greeting, FAQs and booking rules before it goes live.

Person or AI - which should I choose?

A dedicated VA suits businesses that want a real person, judgement on tricky calls, and overflow admin handled between calls (inbox, bookings, follow-ups). The AI receptionist suits high or after-hours volume where you need every call answered 24/7 and consistent capture. Many clients run both: the VA on business hours, AI for overflow and after-hours. We will tell you honestly which fits on a quick call.

Can a virtual receptionist book into my calendar or booking system?

Yes. Your receptionist books directly into your calendar or booking software (Cliniko, Halaxy, Calendly, GoHighLevel and similar), applies your availability rules, and sends confirmations and reminders to cut no-shows. You grant scoped access to only what they need.

How fast can it start?

A dedicated VA receptionist is typically matched and placed within 7-10 days. The AI receptionist can be configured and live faster once we have your greeting, FAQs and booking rules. Start with a free discovery call and we will map call volume, hours and the right setup.

Stop missing calls

Book a free discovery call

30 minutes with Jenn, the founder. Tell her your call volume and hours; she'll tell you honestly whether a VA receptionist, the AI receptionist, or both is the right fit, and what it costs. No obligation.

No obligation. No credit card. Jenn, the founder, reads every enquiry herself and replies inside one business day.

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