Terms of service
These terms apply to your use of dotva.com.au and to any virtual assistant placement or engagement you enter into with Boring Ventures Pty Ltd (ABN 67 671 943 758), trading as DotVA.
1. Website use
The information on this site is for general guidance only. It is not financial, legal, tax, or HR advice. We try to keep it accurate and current. If you rely on something here for a business decision, you do so on your own assessment.
2. Bookings + discovery calls
A discovery call is free and creates no obligation. We send you a written recap after the call. You decide whether to engage us.
3. VA placement engagements
If you engage us to place a VA, you sign our Master Services Agreement before your VA starts. It sets out the commercial terms (roles, hours, rate, billing basis and payment terms) and the full terms of the engagement. Where it conflicts with these terms, the Master Services Agreement prevails.
4. Refundable deposit
We charge a $500 AUD deposit (plus GST) before we start recruiting. If we don't introduce a candidate you choose to proceed with, the deposit is refunded in full. The deposit is a prepayment: once your VA starts, it is credited against your first invoice or invoices, and any part not yet credited is "unused deposit". If you withdraw from the search, or decide not to proceed after choosing a candidate and before they start, we refund the deposit less only the third-party recruitment costs we incurred for your search (such as job advertising fees), each shown by the supplier's invoice. If you end the engagement in the first 14 days after your VA first starts (clause 7), or within 30 days of them first starting because they are not the right fit (clause 5), we refund any unused deposit less those same third-party recruitment costs. If the engagement ends in any other way, we refund any unused deposit less anything you owe us. The deposit is forfeited if a candidate we introduce is approached or engaged directly outside DotVA, whether or not you go ahead. Refunds are paid within 10 business days.
5. 30-day replacement guarantee
If your VA is not the right fit within the first 30 days after they first start, tell us in writing and we will work with you to fix it or, if you ask, replace them at no additional cost. The replacement is subject to availability and our standard recruiting process. If you would rather stop than take a replacement, you can end the engagement straight away by telling us in writing, you pay only for the hours worked, and clause 4 sets out the deposit refund.
6. Candidates we introduce
We recruit and vet every candidate at our own cost. For 12 months after we introduce a candidate or VA to you, you agree not to engage them, directly or through anyone else, other than through DotVA unless we agree in writing. If you do, a placement fee applies of the greater of $5,000 and 12 weeks of the fees for the role, plus GST. Please keep candidate profiles and details confidential.
7. No lock-in
There is no minimum term. In the first 14 days after your VA first starts, you can end the engagement for any reason, straight away, by telling us in writing, and you pay only for the hours worked. After that, you can end any VA engagement with 30 days' written notice to us.
8. Payments + GST
Service invoices are issued monthly, on the billing basis set out in your Master Services Agreement, and are payable within the terms shown on the invoice. Prices are exclusive of GST and quoted in AUD. We add 10% GST and remit it to the ATO. We may charge interest on overdue invoices at 8% per annum.
9. Australian Consumer Law
Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those consumer guarantees. For major failures, you are entitled to cancellation and a refund. For other failures, we will work with you to resolve them.
10. Our liability
Once you sign our Master Services Agreement, its liability terms apply to your engagement. Before then, and for your use of this website, our total liability to you is limited, to the maximum extent permitted by law, to the fees (including any deposit) you have paid us, and we are not liable for indirect or consequential loss.
11. Your obligations
You agree to provide your VA with the access, tools, and instructions they reasonably need to do their work. You will not require your VA to do anything illegal, unethical, or outside the agreed scope. You will treat them respectfully.
12. Confidentiality
We treat your business information as confidential and require our VAs to sign confidentiality undertakings on day one. Equally, you agree to treat the names and details of our staff, candidates and processes as confidential.
13. Intellectual property
Work product produced by your VA for your engagement becomes yours once the related fees are paid. Tools, templates, training materials, and SOPs that DotVA provides remain DotVA's, and you may keep using any that are built into your work product.
14. Termination
Either party may end any engagement on 30 days' written notice, and you may also end it straight away in the first 14 days after your VA first starts (clause 7), or within 30 days of them first starting if they are not the right fit (clause 5). Either party may end it immediately for a serious breach that can't be fixed, or isn't fixed within 14 days of written notice, and abusive behaviour toward our staff or VAs is a serious breach. We may suspend the services on 5 business days' written notice if an invoice is still unpaid 14 days after its due date.
15. Governing law + jurisdiction
These terms are governed by the laws of Victoria, Australia. The courts of Victoria have non-exclusive jurisdiction.
16. Changes
We update these terms as our practices change. We publish the current version at this URL with the date at the top. Changes apply to engagements entered into after the change date.
17. Contact
Boring Ventures Pty Ltd (ABN 67 671 943 758)
Email: [email protected]