Phone cover for Sunshine Coast businesses that run on bookings.

The VA receptionist runs $12-17/hr AUD and you are only billed for hours worked. Advertise the same role locally and the going base sits around $27-31/hr, but that figure is misleading once you stack the 12% super guarantee, workers compensation through WorkCover Queensland, four weeks annual leave plus sick days, the cost of recruiting, and the paid quiet stretches between calls in a seasonal trade. All in, a local front desk lands closer to $34-40/hr. The VA carries none of that weight.

No. The receptionist is a managed remote contractor engaged through DotVA, so super, workers compensation and Queensland payroll tax simply do not enter the picture for that engagement. For context, QLD payroll tax kicks in at 4.75% only once your wage bill clears the $1.3 million threshold, which the vast majority of Coast operators never reach. The catch with a local hire is that super and workers comp apply from hour one regardless. With the VA there is a single hourly rate and nothing bolted on top.

Yes, and that is one of the most common briefs on the Coast. A Mooloolaba day spa, a Buderim remedial massage room or an allied health room near the Birtinya health precinct all run on a tight appointment book, and a dropped call is a lost session and often a deposit. Your receptionist learns the booking tool you already use, Cliniko, Halaxy, Timely, Calendly or similar, applies your buffers and cancellation rules, takes deposits where you want them, and fires reminders that pull no-shows down. During school-holiday peaks the same person soaks up the overflow so the room stays full.

This is bread and butter on the Sunshine Coast, where so much of the work is property sales, rentals and short-stay letting. Buyer and guest enquiries do not respect office hours: they land on weekends, school holidays and well after five, exactly when a lifestyle-business owner is off the clock. Your receptionist fields the call, qualifies the enquiry, books the inspection or check-in straight into your calendar, and logs anything that needs an agent to follow up. You decide the script and the escalation rules. The capture happens whether or not anyone is in the Maroochydore office.

The receptionist is based in Manila, or elsewhere in the Philippines, and is a dedicated, English-fluent VA answering in your business name on your line. Day-to-day management, onboarding and billing run through the DotVA team in Melbourne (Boring Ventures Pty Ltd), so you have an Australian business to call when something needs changing. That split, Australian oversight with offshore delivery, is the reason the rate is $12-17/hr rather than the roughly $34-40/hr a local desk costs once on-costs are counted.