Tech Support Virtual Assistant Australia — DotVA

Tech support is the function where AI augmentation pays off fastest. A tier-1 VA using Claude to draft replies handles 2-3x the ticket volume of an unsupported VA, at the same hourly rate. We train this in week 1.

What this placement covers

Every DotVA placement is dedicated — one VA, one client. The tasks above are the core scope, calibrated against 48+ DotVA placements. Add or remove items via the SOP in week 1.

Pricing + placement

This role sits in our specialist tier: AUD $18-$25/hr (excl GST). At a typical 20-40 hours/week placement, that’s approximately AUD $2,793/month all-in. A $500 refundable deposit covers our recruiting + placement work.

Placement time is 7-10 days from discovery call to your VA starting. We replace at no extra cost inside the 30-day satisfaction window.

What you bring

Two things: a 30-minute weekly check-in in week 1-2 (dropping to 20 minutes by week 4), and a willingness to write things down. SOPs, preferences, recurring decisions. Your VA reads them. Everything else — recruiting, vetting, onboarding, performance management, replacement coverage — sits with us.

Book a discovery call and we’ll confirm whether this is the right tier for your situation.