General Virtual Assistant Australia — DotVA
Hire a general virtual assistant for your AU small business. Admin, email, calendar, data entry, customer support, light project coordination. From $12/hr AUD. AU-managed.
Reviewed by Jenn Yang · Director, DotVA · 48+ AU placements managed · Last checked 18 May 2026
What this admin va does for you
- Inbox triage + draft replies for routine email
- Calendar management + meeting scheduling
- Data entry + spreadsheet maintenance
- First-line customer support (email)
- Social media scheduling (not creation)
- Supplier + vendor follow-ups
- Receipt capture + expense logging
- Light project coordination + status updates
The general VA tier is where most first-time buyers should start. The cost of “going specialist too soon” is high. Pick one of these placements, hand off the obvious time-tax tasks, and only specialise once you’ve found the bottleneck.
What this placement covers
Every DotVA placement is dedicated — one VA, one client. The tasks above are the core scope, calibrated against 48+ DotVA placements. Add or remove items via the SOP in week 1.
Pricing + placement
This role sits in our admin tier: AUD $12-$17/hr (excl GST). At a typical 10-30 hours/week placement, that’s approximately AUD $1,256/month all-in. A $500 refundable deposit covers our recruiting + placement work.
Placement time is 7-10 days from discovery call to your VA starting. We replace at no extra cost inside the 30-day satisfaction window.
What you bring
Two things: a 30-minute weekly check-in in week 1-2 (dropping to 20 minutes by week 4), and a willingness to write things down. SOPs, preferences, recurring decisions. Your VA reads them. Everything else — recruiting, vetting, onboarding, performance management, replacement coverage — sits with us.
Book a discovery call and we’ll confirm whether this is the right tier for your situation.
Tools your VA brings to the placement
- Google Workspace
- Slack
- Notion
- Trello
- Asana
- Canva (basic)
- 1Password
Common questions about hiring a admin va
When is a general VA the wrong fit?
When you need deep specialisation (bookkeeping, paid ads, senior design, dev). Then hire the specialist tier directly. General VAs handle generalist work; they don't pretend to be specialists.
Can a general VA grow into a specialist role?
Sometimes yes — we've had general VAs upskill into customer-support specialists or junior bookkeepers within 6-12 months. We talk about it on the day-90 review.
How many hours/week should I start with?
Most first placements are 15-20 hours/week. Less than 10 makes it hard to build context; more than 25 is usually a sign you need a second VA or a specialist.
Book a free discovery call
30 minutes, no card, no obligation. We'll confirm the scope, show you matched candidates within 7-10 days, and you decide if it makes sense.
Thanks, we'll be in touch
We've got your details. Expect an email from us within 24 hours to lock in a time that works for you.