PropertyMe help: PropertyMe's own support, its partner directory's virtual assistant firms and DotVA compared

We run one of the services on this list. DotVA places offshore VAs who do ongoing admin inside a property management office’s PropertyMe portfolio, from 10 hours a week. We do not sell one-off PropertyMe setup, data migration or training projects, we do not handle trust accounting, and we are not PropertyMe’s support desk. If you have a how-to question, are moving to PropertyMe from another system, want a consultant to review your setup, or want a full-time offshore team member, other rows in this table are the right place to look. That is the most useful thing we can tell you, so it comes first.

The method is the same as our comparison of Australian VA agencies. Every claim about another provider comes from its own website or from PropertyMe’s own pages, checked on 11 November 2026 and linked in the table. Where a figure is not published we write “not stated publicly” rather than guess, and where a site does not say where its people are, we do not assume.

PropertyMe runs an official Partner Directory with categories for accounting services, customer onboarding, office setup and review, virtual assistants, outsourcing, training and CRM. On 11 November 2026 its Virtual Assistants filter held nine entries, several of them consultancies, while Momentum VA and Stafflink had no category and Wingman was tagged CRM, so we went by what each entry says. Being listed is PropertyMe’s directory entry, not a ranking or an endorsement, and we have not tested any firm’s staff.

The services at a glance

Provider	What kind of help	Published price	Where the people are	One-off setup or migration?	Ongoing admin in PropertyMe?	Terms
DotVA PropertyMe virtual assistant (that’s us)	Managed offshore VA: one dedicated person who works in your PropertyMe portfolio to your direction	$12-17/hr admin, $18-25/hr specialist, AUD ex GST, from 10 hrs/week; $500 deposit credited to the first invoice	Philippines, working Australian business hours	No. We do not sell setup, migration or training	Yes: morning arrears pass, lease renewals, inspection runs, the Jobs queue and the inbox. No trust accounting	No lock-in contract; stop any time in the first 14 days, then 30 days’ notice; free replacement any time
PropertyMe support	The software company’s own support: Knowledge Base, PropertyMe Academy, Facebook community and a support request form inside the platform. Phone and the HelpMe portal are listed on its contact page	Included: “unlimited support and live online training” per its pricing page. Manage PM $149, $182 or $215 a month incl GST per 100 properties, minimum 200 properties	Not stated on the pages we checked	Onboarding packages “tailored” to the agency, price not stated on its pricing page; its MigrateMe tool (per an October 2024 article) migrates from the systems listed further down, so ask PropertyMe for the current list	No done-for-you admin service on the pages we checked; support answers questions about the software	Cancel at any time; read-only access for 30 days after cancelling
PropertyMe ConsultMe	Add-on consulting sessions with a PropertyMe consultant: troubleshooting, tailored one-on-one or group training, workflow reviews, migration guidance	Not stated publicly; a free 15-minute call first, then sessions “in hourly blocks”	Not stated on the page we read	Training and “migration or transition guidance”, yes; it is a consulting service, not a done-for-you migration	No	Free first call; no contract term stated on the page
Trustd Figures	Listed as a PropertyMe partner; trust accounting, training, consulting and migration, bookkeeping	Not stated publicly; its home page says “Fixed Prices” and “Unlimited queries”	Local Australian experts, Australia wide	Yes: consulting and migration, and training with PropertyMe named on its own pages	Mainly trust accounting and bookkeeping; its enquiry form also lists rentals and sales administration	Terms dated 1 May 2025: either side can end on 30 days’ written notice; renews automatically unless 90 days’ notice is given before expiry
Property Management Partners	Listed as a PropertyMe partner: onshore outsourcing, remote portfolio management, inspections, PropertyMe training and consulting	”From just $85 per hour” for remote portfolio management (GST basis and minimum hours not stated)	Australia: “Every PMP team member is based in Australia”	PropertyMe training and consulting, per its directory entry; price not stated	Yes, by the hour: remote portfolio management and onshore administration; it lists trust accounting among the work you can outsource	Notice and minimum hours not stated
Admin 24 Seven	Listed in the directory; office-based offshore teams, with Universal Property Systems as its real estate sub-brand	Not stated publicly	Philippines, in “secure offices”; its FAQ says staff do not work from home	Its directory entry lists data migration and implementation of VAs in property management	Property management tasks listed; PropertyMe is not named in text on the Admin 24 Seven pages we read, though a PropertyMe logo appears on its UPS sub-brand’s page	No lock-in contract; start with one VA, part-time or full-time
Affordable Staff	Listed in the directory; managed offshore staff for property management and real estate, ISO 27001 and ISO 9001 certified	Not stated publicly	Employed “full-time” in its office in Bacolod City, Philippines; each team member is assigned to one client	Not listed on the pages we read	Yes: lease renewals, compliance registers, inspections, maintenance coordination; PropertyMe is not named on the pages we read	Notice and contract term not stated publicly; part time not listed
Cloudstaff	Listed in the directory; general offshore staffing with real estate roles	Indicative monthly pricing by role from its Team Builder, which says it “is not an official quote”	Philippines, Kenya, India and Colombia; work from home or its offices	Not listed on the pages we read	Yes; it answers “Absolutely” when asked about software like PropertyMe, and lists full-time, part-time, contract and project work. Its real estate roles include trust accounting	Not stated publicly
ManageMe	Listed in the directory; New Zealand company (“kiwi owned” in the directory) supplying back-office staff to property managers, agencies and trades	Not stated publicly; support “from just 10 hours a week”	Not stated on the pages we read	Not a PropertyMe migration service; its home page lists “Software configuration & reporting”, “Systems & process clean-up” and CRM data migration	Yes, and it names PropertyMe and Console. Its list includes daily receipting and reconciling, and disbursements	Not stated publicly
Momentum VA	Listed in the directory; VAs for real estate offices: leasing, tenancy administration, inbox management	Not stated publicly; a free discovery call	Team “based in the Philippines”, working Australian business hours	Not listed	Yes: says its team is “already trained in PropertyMe”; most clients are up and running in 2-3 weeks	Not stated publicly; says support can be adjusted by adding hours or VAs
Stafflink	Listed in the directory; offshore property management support staff, with its optional THE HUB workflow platform	Pricing calculator, ex GST: $2,600 a month for one Philippines-based team member (varies with experience; its fee breakdown includes a Stafflink fee of $1,250 + GST a month alongside the salary costs, which are billed at cost); setup fee $250 per team member (Employee Direct), $2,500 (Starter) or $5,000 (Pro), with Starter and Pro payable 3 months after onboarding; refundable security deposit of one month’s fee	Philippines-based team members; also offers onshore team expansion	Its directory entry lists “PropertyMe setup, implementation and data cleaning”	Yes: lease expiries and rent reviews, application processing, bills and invoices	If you are not happy after 3 months you can walk away without paying the onboarding fee; notice period and minimum term not stated
Purple Powered VA (ireviloution)	Listed in the directory as ireviloution; property management VAs trained through its own academy	Service and Pricing Guide (file titled ‘updated 24.05.2024’), a PDF linked from its pricing page: one-off establishment fee $750 and a monthly service fee from $1,450 for 40 hours a week; the guide says invoices include the taxes required under Australian law	The guide says the VA works from home and works Philippine public holidays; it does not state the country outright	Not listed; its directory entry lists consulting and rent roll transition services	Yes: property management VAs working in the software you use (PropertyMe is not named in the guide)	Its FAQ says one month’s notice; its billing section says 30 days’ notice; 40-hour week
Wingman	Listed in the directory; offshore “Remote Professionals” for real estate and property management	Not stated publicly; its October 2026 terms say fees are exclusive of GST unless stated, rise 5% each anniversary, and that set-up fees and the first month’s fees are payable before the commencement date; a $10,000 + GST placement fee applies if, during the agreement or the 12 months after, you engage one of its Remote Professionals other than through Wingman	Philippines, working from home; onshore teams in Australian offices	Not listed; it offers support packages for documentation, training and system setup	Property management support; PropertyMe is not named on the pages we read	Its FAQ says clients typically sign a fixed term of 12 to 24 months, with 90 days’ written notice before the end date. Its October 2026 terms set the term in each statement of work, renew it automatically for the same period unless either side gives 90 days’ notice, and allow early exit on 90 days’ notice with a fee of 60% of the remaining monthly fees. It also publishes rolling monthly terms with 30 days’ notice. Ask which applies

Checked on each provider’s own pages and on PropertyMe’s pages on 11 November 2026. “Not stated publicly” means we could not find the figure on the public pages; it is an observation, not a criticism.

The directory also lists Agency Services Group, which describes itself as a NSW-based team that helps agencies “when they need it” and whose own site does not publish prices. RAESS lists “Virtual Assistance: sourcing and embedding cost-effective support” among its consulting and recruitment services, with no price or staffing detail in its directory entry. Neither is in the table because we could not compare them on the same facts. The directory has more entries than the ones above, including accounting, inspection and training firms, most of which are not virtual assistant services.

Our row in full is on pricing. If a 30-minute call beats ten tabs, book a discovery call, and if another row fits your office better we will tell you on the call.

Three products share one label

Searches for PropertyMe help, PropertyMe training and a PropertyMe virtual assistant land on three different products.

1. Software support (PropertyMe). How to use a feature, why something is not working, what a setting does. PropertyMe’s support page says every subscription includes access to expert support and training resources, and lists a Knowledge Base, the PropertyMe Academy, a community and a request form in the platform. The same page says what support does not cover: accounting advice, legal and legislative guidance and “deep-dive consulting”. Support explains the software. Someone still has to run the portfolio.
2. A one-off setup, migration, review or training job (PropertyMe’s onboarding team, ConsultMe, Trustd Figures, Complete Real Estate Services QLD, Property Management Partners, Stafflink and Admin 24 Seven). Someone moves your data, configures the platform around how your office works, or trains your team. PropertyMe’s onboarding article (23 October 2024) says its MigrateMe tool migrates from Console Gateway, Console Cloud, Console RPO, MRI REST, Palace Live, Palace Liquid, PropertyTree, REI Master, MultiArray, Managed App, Ailo and PropertyMe Export (CSV), and that for other software there is a CSV option and Partners for manual conversions. It recommends a minimum lead time of 2 to 4 weeks, and 2 more weeks if you have more than 200 properties or are migrating from other software. Its pricing page lists data services for portfolio mergers, acquisitions and trust account changes for a data service fee, and does not state the fee.
3. Ongoing admin done by a person inside your PropertyMe portfolio (DotVA, Property Management Partners, and the offshore firms in the table). Arrears follow-up, renewals, inspection runs, maintenance jobs and the inbox, every week.

They are not interchangeable. A VA is not a shortcut to a migration, and a migration does not chase this month’s arrears.

What the options cost

These figures use each provider’s published price. Where we have multiplied or divided, that is our arithmetic, not the provider’s quote.

Option	Published price	What that buys
PropertyMe support	Included in a subscription	Knowledge Base, Academy, community, support requests and live online training
PropertyMe Manage PM	$149, $182 or $215 a month incl GST per 100 properties (Basic, Standard, Advanced), minimum 200 properties; $193 incl GST for up to 100 properties	The software; priced per 100 properties, not per user
PropertyMe onboarding and ConsultMe	Not stated publicly	Tailored onboarding, and hourly consulting blocks after a free 15-minute call
Property Management Partners	From $85 an hour (GST basis not stated)	Remote portfolio management or onshore administration by an Australia-based team
Cloudstaff	Indicative monthly pricing by role from its Team Builder	Offshore staff, full-time, part-time, contract or project
Stafflink	$2,600 a month ex GST for one Philippines-based team member, varying with experience; setup fee $250 per team member (Employee Direct), $2,500 (Starter) or $5,000 (Pro), with Starter and Pro payable 3 months after onboarding; refundable deposit of one month’s fee	Offshore staff, per its pricing calculator
Purple Powered VA	From $1,450 a month for 40 hours a week, plus a $750 one-off establishment fee (guide last updated May 2024 per its file title; GST basis not stated beyond taxes being included on invoices)	A full-time property management VA who works from home
ManageMe	Not stated; from 10 hours a week	Back-office support; the list includes receipting, reconciling and disbursements
Admin 24 Seven, Affordable Staff, Momentum VA, Wingman	Not stated publicly	Offshore staff
DotVA admin VA	$12-17/hr ex GST, from 10 hours a week	10 hours a week for $120-170 a week, about $520-736 a month (10 hours x 4.33 weeks x the hourly rate, our arithmetic); a $500 deposit is credited to your first invoice

Most of the offshore firms do not publish a price, and only ManageMe and Purple Powered VA publish hours, so ask each one three things in writing: the price per hour or per month with the GST basis, the minimum hours, and the notice period.

How to compare them

1. Question, project or weekly work? A question goes to PropertyMe. A project has an end date and a handover. Weekly work needs the same person back every week.
2. Moving to PropertyMe or already on it? For a move, start with PropertyMe’s own onboarding team and its MigrateMe tool, and ask a partner only for the systems and edge cases it does not cover. For a portfolio already running badly, ConsultMe, Trustd Figures or Property Management Partners are the ones that name review, training or consulting.
3. Part-time or full-time? ManageMe says from 10 hours a week, Admin 24 Seven says part-time or full-time, Cloudstaff lists part-time and full-time, Purple Powered VA publishes a 40-hour week, and we start at 10 hours a week. Affordable Staff describes full-time employees.
4. Is the person in an office or at home? Admin 24 Seven and Affordable Staff say their staff work from offices. Wingman and Purple Powered VA say their VAs work from home. Cloudstaff says either. Ask about the setup before you grant access.
5. Does the scope include trust work? On our service, trust accounting stays with your licensed staff. If you want a provider that lists trust-related work, ManageMe, Cloudstaff and Property Management Partners name it on their pages, and Trustd Figures specialises in trust accounting. Decide who in your agency is accountable first.
6. What are the exit terms? Wingman’s FAQ describes a fixed 12 to 24 month term, its October 2026 terms add automatic renewal and an early termination fee, and it also publishes rolling monthly terms. Trustd Figures’ terms allow 30 days’ notice and renew automatically unless 90 days’ notice is given. Purple Powered VA says one month’s notice. Stafflink publishes a 3-month walk-away guarantee on its onboarding fee. Admin 24 Seven says there is no lock-in contract. Ours is 30 days after the first 14 days. The others do not publish a notice period on the pages we read, so read the terms page as well as the marketing page.

Access and privacy: set this up before anyone logs in

This applies to every provider on this page whose people are overseas, us included.

• Scope the seat. PropertyMe user access levels are set by your portfolio admin. Our practice is that the VA’s seat covers properties, tenancies, Jobs, inspections and messaging, and that no trust login is ever issued. Our PropertyMe page has the detail.
• Decide who is authorised. Before any provider gets trust access, confirm with your licensed principal who may receipt, disburse and sign off a reconciliation under your state’s rules. On our service those stay with your agency.
• Ask where the data goes. If the Privacy Act applies to your business, giving an overseas assistant access to tenant and owner information is, in most cases, a cross-border disclosure under APP 8 of the Australian Privacy Principles: you must take reasonable steps to make sure the overseas recipient handles the information in line with the APPs, and you generally remain accountable if they do not. The OAIC says most small businesses with an annual turnover of $3 million or less are not covered, with exceptions, so check with your adviser whether you are. This is general information, not legal advice. Our guide to hiring an offshore VA legally covers the obligations.

Our own practice, which is a policy and not a legal requirement: credentials are shared through a password manager and a confidentiality agreement is signed before day one. The detail is on our data security page. Where a provider does not say where its people are, ask before you grant access.

Who should pick whom

• A how-to question, or something is not working: PropertyMe support first. It is included in the subscription, and the answer comes from the people who make the software.
• Moving to PropertyMe from another system: PropertyMe’s onboarding team and MigrateMe, not us. Ask PropertyMe for the onboarding price for your portfolio, because its pricing page does not publish one.
• A portfolio that was set up badly, or a new hire who needs proper training: ConsultMe, or a PropertyMe consultant from its directory such as Trustd Figures or Property Management Partners. Not us.
• Trust accounting, reconciliation or an out-of-balance account: Trustd Figures, which specialises in it, or an accounting firm from the directory’s accounting category. Not us.
• Australia-based staff by the hour, qualified in property management: Property Management Partners, from $85 an hour (GST basis not stated).
• A full-time offshore team member, or a team: one of the offshore firms in the directory, such as Affordable Staff, Admin 24 Seven or Cloudstaff, which describe full-time staff, or Purple Powered VA, which publishes a 40-hour week. Ask Momentum VA, Stafflink and Wingman about hours. Our full-time real estate staff page explains how we handle that request, and our real estate virtual assistant comparison covers more providers and what they publish.
• Back-office support from 10 hours a week, where the provider’s list includes receipting, reconciliation and disbursements: ManageMe.
• 10 to 30 hours a week from one dedicated person in your PropertyMe portfolio, at a published hourly rate, with trust work staying with your agency: that is the business we built DotVA for. You meet a shortlist of matched VAs before you choose, so ask each about their PropertyMe experience. If you are not yet on PropertyMe, or your portfolio needs configuring, do that first with one of the options above. See what the work looks like on our PropertyMe and property management pages.

Run your own numbers

Price your hours on the VA cost calculator and check our tiers on pricing. Bring your arrears percentage and your renewal list to the call. If the right answer for your office is one of the other names in the table, we would rather you find that out now than in month two.