Console Cloud help (now Reapit PM): support, training, setup and ongoing admin, honestly compared
Console Cloud (now Reapit PM) help in Australia compared: Reapit's own support and training, its listed training partners, and VAs, with prices where published.
We run one of the services on this list. DotVA places offshore VAs who do ongoing admin inside an agency’s Console Cloud (Reapit PM) account, from 10 hours a week. We do not sell one-off setup, data migration or training, and we are not Reapit’s support desk. If you have a how-to question, are moving onto Reapit PM, or need your team trained, other rows in this table are the right place to look and we are not. That is the most useful thing we can tell you, so it comes first.
The method is the same as our comparison of Australian VA agencies. Every claim about another provider comes from its own website, or from the software vendor’s own pages, checked on 11 November 2026 and linked below. Where a figure is not published we write “not stated publicly” rather than guess, and where a site does not say where its people are, we do not assume.
A note on names. Console’s own site describes the product as Reapit PM (formerly Console Cloud), and Reapit’s Australian site lists Reapit PM (formerly Console) among its supported products. Providers and agencies still use both names, so we do too.
The options at a glance
| Provider | What kind of help | Published price | Where the people are | One-off setup, migration or training? | Ongoing admin in Console / Reapit PM? | Terms |
|---|---|---|---|---|---|---|
| DotVA Console Cloud virtual assistant (that’s us) | Managed offshore VA: one dedicated person who works in your Console account to your direction | $12-17/hr admin, $18-25/hr specialist, AUD ex GST, from 10 hrs/week | Philippines, working Australian business hours | No. We do not sell setup, migration or training | Yes: arrears, inspections, maintenance, data upkeep. No trust accounting | No lock-in contract; stop any time in the first 14 days, then 30 days’ notice; free replacement any time |
| Reapit PM support and training | The vendor’s own live chat, email, knowledge base, community and Reapit PM Academy, free for Reapit PM customers | Pricing page lists Accelerate, Premium and Enterprise plans as “Talk to Sales”; no prices published. Support is listed in “All plans include” | Phone, chat and email support centre; location not stated on the pages we checked | Yes: Migration and Setup, e-Learning, 5-hour Basic Training and 8-hour In-Depth Training add-ons; prices not published | Not offered | Not stated publicly |
| Complete Real Estate Services (CRES) | Trust accounting outsourcing, software training, mentoring and consulting; trainers described as certified in Reapit PM | Software Essentials and Software Financials courses $242 per person for 3 hours each (GST basis not stated); other services not stated publicly | Gold Coast office (Benowa, Queensland); courses also run in Sydney, Brisbane or by Zoom | Yes: training courses (the $242 courses are listed as available on Reapit PM) and tailored sessions; Console’s partner profile also lists PM system migrations, though CRES’s own services page does not | Daily receipting, reconciling and payouts as a trust accounting service | Short or long-term assistance; terms not stated publicly |
| Pinnacle | Outsourced trust accounting, bookkeeping, sales file admin, administration assistance, training, data migrations | Not stated publicly | Not stated publicly | Yes: data migrations, where it says it is a certified channel partner of PropertyMe and ConsoleCloud, and training workshops, onsite or online | Lists administration assistance and trust accounting; Console is not named on those service pages | Not stated publicly |
| Trustd Figures | Trust accounting, training, consulting and migration, compliance, bookkeeping | Not stated publicly; says fixed prices | ”Local Australian experts”; South Yarra, Victoria address | Yes: training for Console Cloud and Console Gateway among other systems; migration planning and execution | Trust accounting and admin; general bookkeeping as an adjunct | Short or long-term help; other terms not stated publicly |
| Balance Rec n Roll | Trust accounting specialists for PropertyMe and Reapit PM (formerly Console) clients | Not stated publicly | Brisbane, per Console’s partner profile; serves clients Australia wide | Balancing of out-of-balance Reapit PM trust accounts and conversion data entry; its site says its CFO helps Reapit PM clients with ongoing training, support or balancing | No: its ongoing daily trust accounting is listed for PropertyMe users only | Not stated publicly |
| PMVA | Property management outsourcing; trains assistants in PropertyMe, Console, Property Tree and others | Not stated publicly | Purpose-built office in Clark, Philippines | Listed as a Console training partner; its own pages sell outsourcing rather than one-off training | Yes, including trust receipting and reconciliation on platforms it names, among them Console | No lock-in on its strategy call; contract terms not stated publicly |
| VA4U | Property management specialist VA | ”From $550 per week”, labelled a full-time specialist (weekly hours and GST basis not stated) | Team from Australia, New Zealand, Sri Lanka, Indonesia and the Philippines | Not offered on the page we checked | Yes: its page names Console Cloud among the platforms its specialists are trained in or quickly adaptable to | ”No long contracts” |
| Universal Property Systems | Real estate outsourcing | Not stated publicly | ”Office-Based Teams in the Philippines” | Not stated | Shows a Console Cloud logo on its property management page | Not stated publicly |
| STAFFLINK | Offshore property management support staff | Not stated publicly | Offshore; country not stated on the page we checked | Not stated | Shows a Console Cloud logo on its property management page | Not stated publicly |
| The Hour | Virtual assistants for property management | Not stated on the page we read | Not stated; the page shows a US contact address (New York) and says VAs work AEST business hours | Not stated | Its page says its assistants are familiar with tools including Console Cloud | Not stated publicly |
| KineticStaff | Offshore real estate support staff | Not on its real estate page, which links to indicative annual rates: Virtual Assistants AUD 25,300-34,600 a year (average AUD 30,000); hours and GST basis not stated | Philippines | Not stated | Its page names Console Cloud among platforms its property management assistants use for Australian agencies | Not stated publicly |
| USource | Offshore teams for real estate and property managers | Not stated on the page we read; says no recruitment fees | Delivery teams in the Philippines | Not stated | Its page lists Console among the property management platforms it supports | Says month-to-month, no lock-in contracts |
Checked on each provider’s own pages on 11 November 2026. “Not stated publicly” means we could not find the figure on the pages we read; it is an observation, not a criticism.
Three more names on Console’s training list did not name Console in text on their own sites. Agent Desk offers outsourced trust accounting, reconciliations, migrations and training, describes its expertise as “onshore” and quotes a fixed price, but Console’s partner profile describes it as offering Console Cloud training, migrations and trust accounting in every state. End of Month Angels offers outsourced trust accounting, training and migrations, says its core trust accounting is delivered by an “Australian-based licensed team”, and says no lock-in contracts, but its migrations page names PropertyMe, Cirrus8 and Re-leased. Real Estate Dynamics is a rent roll brokerage that also runs courses for property managers and business development managers.
Our row in full is on pricing. If a 30-minute call beats ten tabs, book a discovery call, and if another row fits your agency better we will tell you on the call.
Three products share one label
Searches for Console help, a Console consultant and a Console virtual assistant land on three different products.
- Software support and onboarding (Reapit). How to use a feature, why something is not working, what a setting does, moving your data across. Reapit says support covers live chat, phone and email, Monday to Friday 8am to 6pm (Sydney time, per Reapit’s support page), with phone depending on your subscription type. Its implementation page describes a dedicated onboarding team, trial migrations and five phases from discovery to post-launch support.
- A one-off training, migration or trust-balancing job (Reapit’s add-ons, and the partners on its list). Someone builds or tidies the setup, trains your team, or gets an out-of-balance trust account right. CRES, Trustd Figures, Pinnacle, Balance Rec n Roll and Agent Desk (per Console’s profile) describe training; Pinnacle, Trustd Figures, Balance Rec n Roll, Agent Desk and CRES (per Console’s profile) describe migration or conversion work.
- Ongoing admin done by a person inside your Console account (DotVA, PMVA, VA4U and the other VA providers). Arrears follow-up, inspection scheduling, maintenance coordination and data upkeep, every week.
Most frustration comes from buying one when you needed another. A VA is not a faster route to a migration, and a training day does not chase arrears on a Tuesday.
What the options cost
These figures use each provider’s published price. Where we have multiplied or divided, that is our arithmetic, not the provider’s quote.
| Option | Published price | What that buys |
|---|---|---|
| Reapit PM support | Listed as included in all plans on the pricing page | Answers by live chat and email; phone depends on subscription |
| Reapit PM Academy | Free for Reapit PM customers | Over 30 online courses and certification |
| Reapit add-ons (migration, e-Learning, 5-hour and 8-hour training) | Not published | Vendor-delivered setup and training |
| CRES courses | $242 per person (GST basis not stated) | A 3-hour Software Essentials or Software Financials course |
| VA4U | From $550 per week, labelled a full-time specialist (weekly hours and GST basis not stated) | A property management specialist |
| DotVA admin VA | $12-17/hr ex GST | 10 hours a week for $120-170 a week, about $520-736 a month (4.33 weeks a month) |
With us, a $500 + GST recruitment deposit is credited to your first invoice. Console licence costs are separate from every row above and are priced by Reapit on request.
How to compare them
- Question, project or weekly work? A question goes to Reapit. A project has an end date and a handover. Weekly work needs the same person back every week.
- Moving onto Reapit PM? Reapit’s implementation page describes migration as part of onboarding, so ask for the scope and price before you look elsewhere. Trustd Figures, Pinnacle and Balance Rec n Roll describe migration or conversion work of their own.
- Who trains your team? Start with the Academy, which is free for Reapit PM customers. If you want a person to walk staff through it, Reapit offers custom training, CRES publishes course prices, and Trustd Figures and Pinnacle quote on enquiry.
- Is the partners list current? Console’s training partners page lists ten providers. The REVA Property Management Consulting link (revaconsulting.com.au) did not resolve on 11 November 2026, and Pinnacle’s listed address (ipinnacle.com.au) now forwards to pinnacledynamics.com.au. The irevolution entry links to ireviloution.com, a property management coaching and training business that Console announced as a certified Console Cloud partner and trainer in October 2020; its current site does not mention Console or Reapit PM. Ask each partner directly whether it still trains on Reapit PM.
- Who does the trust accounting? Several providers on this page sell it. DotVA does not: receipting, reconciliation and authorising payments stay with your licensed staff, and the VA’s Console role excludes them.
- How many hours? We start at 10 a week. If you need under 10, a one-off training or trust-balancing job from the partners above may suit better.
- What are the exit terms? They run from no lock-in at all to notice periods and contract terms that are not published. Read the terms page as well as the marketing page.
Access and privacy: set this up before anyone logs in
Console’s pricing page lists user roles and permissions, multi-factor authentication and a changelog and audit history as plan features. Those settings are yours to use with any provider on this page, us included.
- One login per person. Do not share a single login between several people, so the audit history shows who did what.
- The lowest role that does the job. Ask Reapit support which role keeps trust accounting, banking and user administration off the VA’s login, and keep those with your licensed staff and principal.
- Multi-factor authentication on. Switch it on for every user, not just the principal.
If the Privacy Act applies to your business, giving an overseas assistant access to tenant and owner information is, in most cases, a cross-border disclosure under APP 8 of the Australian Privacy Principles: you must take reasonable steps to make sure the overseas recipient handles the information in line with the APPs, and you generally remain accountable if they do not. The OAIC says most small businesses with an annual turnover of $3 million or less are not covered, with exceptions, so check with your adviser whether you are. Where the Act applies, that obligation sits with you as the agency disclosing the information, and it applies to our VAs as much as to the other offshore rows. This is general information, not legal advice. Our guide to hiring an offshore VA legally covers the obligations.
Our own practice, which is a policy and not a legal requirement: the VA has their own Console login on the role you set, any other credentials are shared through a password manager, and a confidentiality agreement is signed before day one. The detail is on our data security page. Where a provider does not say where its people are, ask before you grant access.
Who should pick whom
- A how-to question, or something is not working: Reapit PM support first, by live chat or email. It comes from the people who make the software.
- Moving onto Reapit PM or switching on new features: Reapit’s own onboarding team. Ask for the scope and price of the Migration and Setup add-on.
- Training for new staff on a budget: the free Reapit PM Academy, then CRES for a published per-person course price.
- Training tailored to your office, or help with a migration: Reapit’s custom training, or Trustd Figures or Pinnacle, who both name Console and quote on enquiry.
- An out-of-balance trust account: Balance Rec n Roll, whose site says it balances Reapit PM trust accounts, or one of the other trust accounting specialists above. That is licensed work, so ask who does it. It is not ours.
- Outsourced trust accounting: Trustd Figures, CRES or Pinnacle. Balance Rec n Roll’s ongoing daily trust accounting is listed for PropertyMe users only; for Reapit PM it balances out-of-balance trust accounts. We do not do it.
- A property management outsourcing team that also handles trust receipting: PMVA says its specialists do, on platforms including Console. Ask about contract terms, which are not published.
- A published weekly price for a property management specialist: VA4U, from $550 a week for a full-time specialist. Ask the weekly hours and the GST basis.
- 10 to 15 hours a week of arrears, inspection, maintenance and data admin from one dedicated person in your Console account, at a published hourly rate: that is the agency we built DotVA for. You meet a shortlist of matched VAs before you choose, so ask each about their Console experience. If your account is not set up yet, or your team is new to it, do that first with one of the options above. See what the work looks like on our Console and Reapit pages, and the property management page.
Run your own numbers
Price your hours on the VA cost calculator and check our tiers on pricing. Our comparison of real estate virtual assistant services covers providers working in PropertyMe, Property Tree and other systems as well. If the right answer for your agency is one of the other names in the table, we would rather you find that out now than in month two.