Internal Knowledge Base Build (Notion + Claude)
We build your internal knowledge base in Notion, structured for both team use and AI retrieval. SOPs, product docs, customer FAQs, decisions log, supplier contacts — searchable and Claude-readable.
Reviewed by Jenn Yang · Director, DotVA · 48+ AU placements managed · Last checked 18 May 2026
What you get
- Discovery + content audit
- Notion workspace structure design (databases, templates, permissions)
- Migration of existing docs (Google Docs, Word, PDFs)
- Schema for SOPs, product docs, customer FAQs, decisions log, supplier contacts
- Authoring of 15-25 priority SOPs we identify as missing
- Claude Projects integration (where applicable)
- Team training session
- Maintenance + governance documentation
- 30 days of post-launch tuning
This is ideal for
- AU small businesses with knowledge scattered across email, drives, slack, founder's head
- Teams building toward an AI-augmented workflow (Claude Code, Custom GPTs)
- Businesses preparing for handover, sale, or scaling
This is NOT ideal for
- Businesses already on a mature Notion or Confluence setup
- Single-founder operations under 3 staff (overkill — use a simpler doc folder)
Until your knowledge is structured and accessible, AI augmentation is theoretical. The knowledge base build is the foundation everything else rests on.
What “done” looks like
Every DotVA AI services engagement is fixed-scope, fixed-price, and fixed-timeline. No retainers without a defined deliverable. No “discovery phases” that turn into 6-month projects. The scoping call is free; the written quote that follows is what you sign off on.
Why we say no
We turn down roughly 30% of applications. Usually because the team isn’t ready, the goal isn’t clear, or there’s a simpler path that doesn’t need us. We’d rather tell you that on the discovery call than take a brief that won’t deliver. The shortest path to outcome isn’t always us.
Apply below
Two minutes. We read every application within 1 business day. If we’re a good fit, we book the scoping call. If we’re not, we say so — and usually suggest who is.
Tools we set up + integrate
- Notion
- Notion AI
- Claude Projects
- Google Drive migration
- Confluence (alternative)
Common questions
Notion vs Confluence?
Notion for most SMBs — more flexible, better AI integration, lower friction. Confluence if you're already on Atlassian stack.
What about migration from Google Drive?
Standard. We extract folder structure, convert relevant docs, attach binaries. Typically a few days for a 100-doc folder.
Can Claude read directly from Notion?
Via Claude Projects (manual ingest) or Notion API (programmatic). Both work; we discuss in scoping.
Tell us about your situation.
2 minutes. We read every application and reply within 1 business day. If we don't think we're the right fit, we say so — and usually suggest who is.
Thanks — application received
We've got your details for the Internal Knowledge Base Build (Notion + Claude) brief. Expect a reply within 1 business day. If we need anything else to scope it, we'll ask.