Tradify help in Australia: support, setup, training and ongoing admin, honestly compared

We run one of the services on this list. DotVA places offshore VAs who do ongoing admin inside a trade business’s Tradify account, from 10 hours a week. We do not sell one-off Tradify setup, migration, integration or training packages, and we are not Tradify’s support desk. If you have a how-to question, need a new account built, want Xero or MYOB connected, or are moving from other software, other rows in this table are the right place to look and we are not. That is the most useful thing we can tell you, so it comes first.

The method is the same as our comparison of Australian VA agencies. Every claim about another provider comes from its own website, checked on 11 November 2026 and linked in the table. Where a figure is not published we write “not stated publicly” rather than guess, and where a site does not say where its people are, we do not assume. A provider is only here if its own site names Tradify in text.

We did not find a consultant, adviser or partner directory on the Tradify pages we checked. Tradify runs a partner programme that accountants, bookkeepers, coaches and consultants can apply to join, but the page does not list its members. So the consultants below are independent businesses, and where one calls itself certified or a partner, that is its own description, which we could not check against a Tradify list.

The services at a glance

Provider	What kind of help	Published price	Where the people are	One-off setup or training?	Ongoing admin in Tradify?	Terms
DotVA Tradify virtual assistant (that’s us)	Managed offshore VA: one dedicated person who works in your Tradify account to your direction	$12-17/hr admin, $18-25/hr specialist, AUD ex GST, from 10 hrs/week; $500 deposit credited to the first invoice	Philippines, working Australian business hours	No. We do not sell setup, migration, integration or training packages	Yes: enquiries, quotes, the scheduler, invoices, timesheets and follow-up calls	No lock-in contract; stop any time in the first 14 days, then 30 days’ notice; free replacement any time
Tradify support	The software company’s own support by phone, email and live chat, plus a Help Centre with 250+ articles, guides and how-to videos	Support and training are free; the software is $48 (Lite), $52 (Pro) or $62 (Plus) per user per month, AUD ex GST, with a 14-day free trial	Not stated on the support pages we checked	Yes, free: its Tradify Experts guide you through account setup and run one-on-one training sessions of about 30 minutes. Customers, supplier price lists and job headers can be imported yourself by CSV; we found no done-for-you migration service on the pages we checked	Not offered on the pages we checked; support answers questions about the software	Phone support 24 hours a day, 5 days a week; month to month, cancel any time; its Help Centre says monthly subscriptions are billed in arrears, pro rata; its terms say charges are not refunded when you cancel
TradiePad	Independent job software consultants; its Tradify page describes the business as a “Tradify certified expert”	Not stated publicly; it charges a separate fee for scoping, integration and training, after a no-obligation 15-minute intro call	Staff across Australia and New Zealand, working remotely	Yes: Tradify setup and integration, optimisation of an existing account, and team training	Weekly admin is not listed; it offers ongoing support blocks, optimisation sessions and retraining	Not stated publicly
HELLO PEOPLE	Software developer that sets up and checks Tradify’s built-in accounting integrations, and builds payroll, reporting and migration work on Tradify’s reports and exports	Not stated publicly; a fixed-price quote within 48 hours of a free 15-minute call	Perth-based; says its work is done by its own team in Australia	Yes: Xero, MYOB and QuickBooks integration set-up, data imports, and migrations to or from Tradify	Not offered on the page we checked; its monthly support plans cover the integration	You own the code and the credentials; other terms not stated publicly
Just Ask Tash	Sets up, cleans up and trains on job systems. Her FAQ lists Tradify among the other systems she works with; her partner statuses are with ServiceM8, NextMinute and Fergus	Not stated publicly	Gladstone, Queensland, working remotely	Yes: system setup or clean-up, and one-on-one training	Yes: day-to-day support done remotely in flexible weekly hours; ask about Tradify experience, as her FAQ lists it among “other systems”	Book help as needed or prepay a week of hours; prepaid time does not carry over
Office Shed	Tradie admin, reception and bookkeeping. Its home page names Tradify among the job management apps it partners with and trains its staff on	$435 a week + GST for up to 5 hours; $620 for 7.5; $760 for 10; $1,050 for 15; onboarding $375 + GST a week for 1-2 weeks	Client-facing staff in Australia, most at its Sunshine Coast head office; an overseas VA team does back-end work	Remote or onsite job management software training, and help with set-up and migration; price not stated publicly	Yes: quotes, invoices, job scheduling and debtor follow-up in weekly packages	Change package any time; opt out with 2-6 weeks’ notice
Carbon Group	Virtual assistant service for tradies and construction businesses; names Tradify among the systems its team is experienced with	From $150 a week plus GST; its pricing flyer (February 2025) lists 2.5 hours for $150, 5 for $275, 10 for $500 and 20+ from $900 a week (GST basis not stated on the flyer)	Perth-based team, serving Australia-wide	Its flyer lists initial setups, priced on scope; says it can help set tools up if you are not using any	Yes: job scheduling, invoicing and data entry	No long-term contract; notice not stated publicly
Workspaceco	Managed VA service whose team it says is primarily based in the Philippines; says every VA assigned to a Tradify-based business is pre-trained on it	From $18 AUD an hour (GST not stated beside the rate; its terms treat fees as exclusive of GST), at 20 or 40 hours a week; its terms include a one-time onboarding fee, amount not published	Primarily the Philippines	Not sold as a one-off; says its VA can build quote templates, reminders and the price list as part of ongoing work	Yes	Its FAQ says new clients begin with a 12-month contract, with a 90-day guarantee under which you can cancel or get a free replacement, then 6-month terms. Its terms say cancelling in the guarantee period takes 30 days’ written notice and takes effect no earlier than the end of month three; after that, ending early needs Workspaceco’s approval and costs 50% of the monthly fee for each month left, or the full balance if the request is declined; a monthly agreement ends on 30 days’ written notice
StaffPilot	Managed VA placements; says its trades VAs are pre-trained on Tradify	From $1,958 a month for full-time ($90 a day, about $11.25 an hour), incl GST and indicative; part-time is 20 hours a week at roughly half	Describes its VAs as Filipino; where they work from is not stated on the pages we checked	Not listed on the pages we checked	Yes	No lock-in contract and 14 days’ notice to cancel; free replacement; its terms say an active placement is governed by the placement agreement

Checked on each provider’s own pages on 11 November 2026. “Not stated publicly” means we could not find the figure on the provider’s public pages; it is an observation, not a criticism.

Three more businesses name Tradify and quote on enquiry. Exceptional Tradie Solutions, an Australian-based trades systems team, lists “Tradify Certified” among its certifications and says it has migrated businesses from Tradify; its setup and training pages name ServiceM8, SimPRO, Fergus and NextMinute, so ask whether it covers a Tradify build. AVH Business Services is a bookkeeping firm that says it integrates Tradify and ServiceM8 with Xero for its tradie clients, with a team located across Australia. Advantage Digital, a technical studio in Adelaide, builds custom work on top of Tradify such as customer portals, compliance workflows and reporting.

Our row in full is on pricing. If a 30-minute call beats ten tabs, book a discovery call, and if another row fits your business better we will tell you on the call.

Three products share one label

Searches for Tradify help, a Tradify consultant and a Tradify virtual assistant land on three different products.

1. Software support and training (Tradify). How to use a feature, why something is not working, what a setting does. Tradify’s training and support page says its Tradify Experts guide you through account setup and train you on the core features, in free one-on-one sessions. There is also a 45-minute Tradify Essentials webinar. Support explains the software. Someone still has to send the quotes.
2. A one-off setup, integration, migration or training job (TradiePad, HELLO PEOPLE, Just Ask Tash, Office Shed). Someone builds the account around how your jobs run: templates, price lists, statuses, the accounting connection, and training for the office and the crew. The connection itself costs nothing; Tradify’s Xero and MYOB pages both say “No setup cost”. What you pay a consultant for is getting the tax codes, account codes and customer matching right, which is how HELLO PEOPLE describes the job. For a move from other software, Tradify’s Help Centre says a job import brings in the job header only, so costs, labour, notes, files and invoices are entered by hand afterwards (the import file can add one appointment and one assigned staff member per job).
3. Ongoing admin done by a person inside your Tradify account (DotVA, Office Shed, Carbon Group, Just Ask Tash, Workspaceco, StaffPilot). The enquiries, the quotes, the scheduler, the invoices and the follow-up calls, every week.

Most frustration comes from buying one when you needed another. A VA is not a shortcut to a setup project, and a setup project does not ring the customer whose quote expired last week.

What the options cost

These figures use each provider’s published price. Where we have multiplied or divided, that is our arithmetic, not the provider’s quote.

Option	Published price	What that buys
Tradify support and training	Free	Answers by phone, email and live chat, and one-on-one sessions of about 30 minutes with a Tradify Expert
Tradify self-import	Free	You load customers, supplier price lists and job headers by CSV yourself
A Tradify login for an assistant	$48, $52 or $62 a month ex GST on its three published plans; the Custom plan is priced on request	One extra user on your subscription
TradiePad, HELLO PEOPLE, Just Ask Tash	Quoted per business	A setup, clean-up, integration, migration or training job
Office Shed	$435 a week + GST for up to 5 hours; $760 for up to 10	Ongoing admin at $87 and $76 an hour before GST if every hour is used, plus onboarding of $375 + GST a week for 1-2 weeks
Carbon Group	$500 a week for 10 hours on its February 2025 flyer (GST basis not stated there); from $150 a week plus GST (2.5 hours, per the flyer)	Ongoing admin from a Perth-based team
Workspaceco	From $18 AUD an hour (GST not stated beside the rate; its terms treat fees as exclusive of GST), at 20 or 40 hours a week	From $360 a week for 20 hours, plus an onboarding fee that is not published
StaffPilot	From $1,958 a month incl GST for full-time, indicative	One full-time VA; part-time is 20 hours a week at roughly half
DotVA admin VA	$12-17/hr ex GST, from 10 hours a week	10 hours a week for $120-170 a week, about $520-736 a month

Tradify is priced per user, and its Help Centre says adding a staff member updates your subscription count. An assistant needs their own login, so budget one more user with any provider that works in your account, ours included. Tradify’s partner programme page says partners can access client accounts without the client paying for an extra user seat, so ask a consultant or bookkeeper whether that applies to them. With us, a $500 deposit is credited to your first invoice.

How to compare them

1. Question, project or weekly work? A question goes to Tradify. A project has an end date and a handover. Weekly work needs the same person back every week.
2. Moving systems? Ask exactly what comes across. Customers and price lists import by CSV; job history comes in as headers only. HELLO PEOPLE lists migrations to and from Tradify, and TradiePad says it manages a switch between job management apps, data migration included.
3. Which plan are you on? Tradify’s pricing page puts the enquiry form and inbox, quote and invoice reminders, timesheets and subcontractor scheduling on Pro, and purchase orders and kits on Plus. An assistant cannot run features your plan does not have.
4. How many hours? Under 10 hours a week, Office Shed’s 5-hour package, Carbon Group or Just Ask Tash fits. We start at 10. Workspaceco places people at 20 or 40 hours a week, and StaffPilot full-time or part-time at 20 hours.
5. What are the exit terms? Among the providers in our table, published terms run from no long-term contract to a 12-month contract. Read the terms page as well as the marketing page.

Logins and privacy: set this up before anyone logs in

Tradify’s Help Centre explains what each staff permission opens, and it applies to every provider on this page, us included.

• Switches, not roles. A new staff member starts with Jobs and Timesheets: their own assigned jobs, with no financial information. You then switch on Enquiries, Quoting, Invoicing, Scheduling & Dispatch or Purchases to match the work.
• Quoting and invoicing show your costs. Tradify says a user with Quoting can view all quotes and a user with Invoicing can view all invoices, with item values and job costs visible in both. If the assistant quotes and invoices, they see your margins, as an office manager would.
• Billing sits behind its own switch. Tradify says Subscription & Billing lets a user change your plan and billing details, and that adding or removing staff members can change your subscription price.
• Two-step security is by SMS. Tradify says all paid accounts require it, that codes are sent by text message only, and that delivery may be restricted for a number from a country outside its primary supported regions and that its support team can help get the number enabled. Sort that out before an overseas assistant’s first day.

The Privacy Act does not cover every trade business. The OAIC says organisations with an annual turnover of more than $3 million have responsibilities under it, subject to some exceptions, and that most small businesses are not covered, but some are. If yours is covered, the rule is this. Giving an overseas assistant access to client information is, in most cases, a cross-border disclosure under APP 8 of the Australian Privacy Principles: you must take reasonable steps to make sure the overseas recipient handles the information in line with the APPs, and you generally remain accountable if they do not. That obligation sits with the business disclosing the information, and it applies to our VAs as much as to the other offshore rows. This is general information, not legal advice. Our guide to hiring an offshore VA legally covers the obligations.

Our own practice, which is a policy and not a legal requirement: the VA works under their own Tradify login with only the switches the work needs, Settings, Staff Members and Subscription & Billing stay off, logins are shared through a password manager, and a confidentiality agreement is signed before day one. The detail is on our data security page. Where a provider does not say where its people are, ask before you grant access.

Who should pick whom

• A how-to question, something not working, or a new account you have not had the free sessions for: Tradify first. Support, setup help and one-on-one training are free, and the answers come from the people who make the software.
• The account built around how your jobs run, a messy account cleaned up, or training beyond the free sessions: TradiePad, which lists Tradify setup, optimisation and training, or Just Ask Tash, where Tash does the work herself. Not us.
• Xero, MYOB or payroll connected and checked, or a move to or from Tradify: HELLO PEOPLE, for a fixed-price quote. Exceptional Tradie Solutions says it has migrated businesses from Tradify. Not us.
• A Tradify consultant in Perth: the two Perth-based names in our table are HELLO PEOPLE for integration and migration work and Carbon Group for ongoing admin.
• A few hours a week from a business based in Australia: Office Shed at $435 a week plus GST for up to 5 hours, plus onboarding (its client-facing staff are in Australia and an overseas team does back-end work), Carbon Group from $150 a week plus GST (2.5 hours, per its flyer), or Just Ask Tash in flexible weekly hours.
• A managed VA for 20 hours a week or full-time: Workspaceco, whose team is primarily in the Philippines, or StaffPilot, which places Filipino VAs. Read each contract term before you sign.
• 10 to 30 hours a week from one dedicated person in your Tradify account, at a published hourly rate: that is the business we built DotVA for. You meet a shortlist of matched VAs before you choose, so ask each about their Tradify experience. The pool of VAs with direct Tradify hours is smaller than for the big accounting platforms, and if the closest fit is someone strong on another job management system, you will hear that on the discovery call. If your account is not set up yet, do that first with Tradify’s free sessions or one of the consultants above. See what the work looks like on our Tradify and trades pages, and on our virtual receptionist for trades page if the phone is part of the job.

Run your own numbers

Price your hours on the VA cost calculator and check our tiers on pricing. Our comparison of tradie admin services, answering services and AI receptionists covers providers that work in ServiceM8, simPRO and AroFlo as well. If the right answer for your business is one of the other names in the table, we would rather you find that out now than in month two.