Ascora help in Australia: Ascora's own support, setup partners, trade admin services and VAs compared

We run one of the services on this list. DotVA places offshore VAs who do ongoing admin inside a trade business’s Ascora account, from 10 hours a week. We do not sell one-off Ascora setup, template builds, migration or training packages, and we are not Ascora’s support desk. If you have a how-to question, need quote templates rebuilt or want the account configured, other rows in this table are the right place to look and we are not. That is the most useful thing we can tell you, so it comes first.

The method is the same as our comparison of Australian VA agencies. Every claim about another provider comes from its own website, checked on 11 November 2026 and linked in the table. Where a figure is not published we write “not stated publicly” rather than guess, and where a site does not say where its people are, we do not assume. A provider is only here if its own site names Ascora in text. This is a short list. We found only two independent businesses that name Ascora on their own sites and fit what this page covers.

Ascora runs a partner programme with an Expert tier for implementers and integrators and an Ambassador tier for accountants, bookkeepers and business consultants. The page names no partners and does not say how a client finds one, so the independent providers below are described in their own words, and where one calls itself certified, we could not check that against an Ascora list.

The services at a glance

Provider	What kind of help	Published price	Where the people are	One-off setup or training?	Ongoing admin in Ascora?	Terms
DotVA Ascora virtual assistant (that’s us)	Managed offshore VA: one dedicated person who works in your Ascora account to your direction	$12-17/hr admin, $18-25/hr specialist, AUD ex GST, from 10 hrs/week; $500 deposit credited to the first invoice	Philippines, working Australian business hours	No. We do not sell setup, template builds, migration or training packages	Yes: jobs, quotes from your saved templates, the scheduling board, purchase orders and invoicing the completed-jobs queue	No lock-in contract; stop any time in the first 14 days, then 30 days’ notice; free replacement any time
Ascora support	The software company’s own support: a help centre with a Getting Started collection, settings guides and video guides, a support portal, email and phone	Software at $45 (Essentials) or $59 (Elite) per user per month, a custom Enterprise plan, 14-day free trial; GST basis not stated on the page. Support is not priced separately on that page	Perth, WA (“Designed, built and supported from Perth, Western Australia”), with a US base in Austin, Texas	Self-serve guides and videos on every plan. Enterprise lists a dedicated onboarding specialist and a one-time implementation fee (amount not published) that it says covers account setup, training your team, supporting them as they go live and building your forms and templates. We found no free one-on-one session described for the other plans	Not offered on the pages we checked; support answers questions about the software	Phone 1300 810 789 (option 2), email support@ascora.com.au, portal and in-app Submit Support Request. Ascora’s support page lists support hours of Monday to Friday, 7 AM to 5 PM Perth time, with email tickets monitored outside those hours; its help article gives slightly different hours by state (9:30 AM to 7:30 PM in Melbourne), so check before you call. The pricing page lists email and live chat for Essentials and Elite (the support page says chat is answered first by Kora, Ascora’s built-in AI, and ‘Humans pick up when it’s complex’); month to month, no lock-in contract
TradiePad	Independent job software consultants; its Ascora page calls the business an “independent Ascora certified expert”	Not stated publicly; it charges a separate fee for scoping, integration and training, after a free 15-minute call	Australia: an “in-house team of trade industry experts right here in Australia”; its home page says staff work remotely across Australia and New Zealand	Yes: Ascora setup and integration, optimisation of an existing account, training, and rebuilding templates for quotes, invoices, job sheets and compliance forms	Weekly admin is not listed; it offers ongoing support blocks, optimisation sessions and retraining	Not stated publicly
Office Shed	Tradie admin, reception and bookkeeping. Its home page names Ascora among the job management apps it partners with	$435 a week ex GST for up to 5 hours; $620 for 7.5; $760 for 10; $1,050 for 15; onboarding $375 + GST a week for 1-2 weeks	Client-facing staff in Australia, most at its Sunshine Coast head office; an overseas VA team does back-end work	Remote or onsite job management software training and coaching, including new account setup training, and set-up and migration services; price not stated publicly	Yes: quotes, invoices, job scheduling and debtor follow-up in weekly packages	Change package any time; opt out with 2-6 weeks’ notice

Checked on each provider’s own pages on 11 November 2026. “Not stated publicly” means we could not find the figure on the provider’s public pages; it is an observation, not a criticism.

One more business came up in our search, Tradie Tech Solutions, which lists Ascora setup on a page we could not load when we checked, so we have left it out rather than describe it. Other trade admin services we checked, including Carbon Group, Just Ask Tash, Workspaceco and StaffPilot, do not name Ascora on the pages we looked at, so they are not in the table. If you use one of them, ask whether it has worked in Ascora.

Our row in full is on pricing. If a 30-minute call beats ten tabs, book a discovery call, and if another row fits your business better we will tell you on the call.

Three products share one label

Searches for Ascora help, an Ascora consultant and an Ascora virtual assistant land on three different products.

1. Software support and training (Ascora). How to use a feature, why something is not working, what a setting does. Ascora’s help centre has a Getting Started - Setting Up Ascora for Success! collection covering users, quotes and jobs, default settings and customers, a settings and configuration collection, and video guides. Support explains the software. Someone still has to send the quotes.
2. A one-off setup, template or training job (TradiePad, Office Shed, or Ascora’s Enterprise implementation). Someone builds the account around how your jobs run: quote and invoice templates, job types, price lists and training for the office and the crew. Ascora’s pricing page says its Enterprise implementation team takes care of forms and templates for you. Ascora’s own help pages say custom quote templates can be built from an existing Word document with Ascora’s special fields added and then uploaded, which is a task you can do yourself or hand to a consultant. TradiePad says it can rebuild templates for quotes, invoices, job sheets and compliance forms.
3. Ongoing admin done by a person inside your Ascora account (DotVA, Office Shed). The jobs, the quotes, the schedule, the purchase orders and the invoices, every week.

Most frustration comes from buying one when you needed another. A VA is not a shortcut to a setup project, and a setup project does not clear the completed-jobs queue next Friday.

What the options cost

These figures use each provider’s published price. Where we have multiplied or divided, that is our arithmetic, not the provider’s quote.

Option	Published price	What that buys
Ascora help centre, support portal, email and phone	No separate price on the pages we checked	Answers about the software, and self-serve setup guides and videos
Ascora Enterprise implementation	One-time fee, amount not published	Account setup, training your team, go-live support and building your forms and templates, per Ascora’s pricing page
An Ascora login for an assistant	Likely one extra user at $45 or $59 a month (GST basis not stated). Ascora does not say on the pages we checked whether office users are billed, so ask. Enterprise is priced on request	One extra user on your subscription, if office users are billed
TradiePad	Quoted per business	A setup, template rebuild, optimisation or training job
Office Shed	$435 a week ex GST for up to 5 hours; $760 for up to 10	Ongoing admin at $87 and $76 an hour before GST if every hour is used (our arithmetic), plus onboarding of $375 + GST a week for 1-2 weeks
DotVA admin VA	$12-17/hr ex GST, from 10 hours a week	10 hours a week for $120-170 a week, about $520-736 a month (our arithmetic at 4.33 weeks a month)

Ascora is priced per user, so an assistant’s own login is likely one more user on your bill with any provider that works in your account, ours included. Ascora does not say on the pages we checked whether office users are billed, so ask. Ascora’s pricing page does not say whether its prices include GST, so check before you compare them with GST-exclusive rates. With us, a $500 deposit is credited to your first invoice.

How to compare them

1. Question, project or weekly work? A question goes to Ascora. A project has an end date and a handover. Weekly work needs the same person back every week.
2. Which plan are you on? Ascora’s pricing page lists a dedicated onboarding specialist and an implementation fee on the Enterprise card. If you are on Essentials or Elite and want hands-on setup, ask Ascora what is available or use a consultant.
3. How many hours? Under 10 hours a week, Office Shed’s 5- or 7.5-hour packages fit (billed weekly in advance). We start at 10.
4. What are the exit terms? Notice runs from none (Ascora: “Cancel anytime”) to 2-6 weeks (Office Shed); TradiePad publishes no terms. Read the terms page as well as the marketing page.
5. Does the provider name Ascora? Only TradiePad and Office Shed do on the pages we checked. For a VA service that does not, ask who has worked in an Ascora account and to see it before you commit.

Logins and privacy: set this up before anyone logs in

Ascora controls access through user roles and permission settings. Give the assistant the Scheduler or Supervisor web role, which keeps them out of the Administration settings apart from the Users screen, including accounts integration, and untick any areas the work does not need. Do not share your own login: a named user means every action sits under a name.

The Privacy Act does not cover every trade business. The OAIC says organisations with an annual turnover of more than $3 million have responsibilities under it, subject to some exceptions, and that most small businesses are not covered, but some are. If yours is covered, the rule is this. Giving an overseas assistant access to client information is, in most cases, a cross-border disclosure under APP 8 of the Australian Privacy Principles: you must take reasonable steps to make sure the overseas recipient handles the information in line with the APPs, and you generally remain accountable if they do not. That obligation sits with the business disclosing the information, and it applies to our VAs as much as to any offshore team. This is general information, not legal advice. Our guide to hiring an offshore VA legally covers the obligations.

Our own practice, which is a policy and not a legal requirement: the VA works under their own Ascora login with a role limited to the work, logins are shared through a password manager, and a confidentiality agreement is signed before day one. The detail is on our data security page. Where a provider does not say where its people are, ask before you grant access.

Who should pick whom

• A how-to question, something not working, or a new account you are still setting up: Ascora first. The help centre, support portal, email and phone line come from the people who make the software, and the Getting Started guides cover users, quotes, jobs and settings.
• Quote templates rebuilt, the account configured around how your jobs run, or a messy account cleaned up: TradiePad, which lists Ascora setup, optimisation, training and template rebuilds, or Office Shed’s setup, template and training coaching. On the Enterprise plan, start with the implementation Ascora offers, which its pricing page says includes building your forms and templates. Not us.
• A few hours a week from a business with client-facing staff in Australia: Office Shed at $435 a week ex GST for up to 5 hours or $620 for 7.5, billed weekly in advance, plus onboarding.
• 10 to 30 hours a week from one dedicated person in your Ascora account, at a published hourly rate: that is the business we built DotVA for. You meet a shortlist of matched VAs before you choose, so ask each about their Ascora experience. We match for field service experience where we can and cannot promise a VA has worked your exact setup, and every placement runs supervised inside your account before solo work. If your account is not set up yet, do that first with Ascora’s guides or one of the consultants above. See what the work looks like on our Ascora and trades pages.

Run your own numbers

Price your hours on the VA cost calculator and check our tiers on pricing. Our comparison of tradie admin services, answering services and AI receptionists covers providers that work in ServiceM8, simPRO and AroFlo as well. If the right answer for your business is one of the other names in the table, we would rather you find that out now than in month two.