Gentu help in Australia: Magentus support, setup, training, billing and typing services, and VAs compared
Where to get Gentu help in Australia: Magentus support, training and migration, Certified Advisers, billing and typing services, and VAs, compared.
We run one of the services on this list. DotVA places offshore VAs who do ongoing admin inside a specialist’s Gentu account, from 10 hours a week. We do not sell Gentu setup, data migration or training, and we are not Magentus support. If you are moving from Genie, need staff trained, or want the account built, Magentus and the other rows below are the right place to look and we are not. That comes first because it is the most useful thing we can tell you.
The method is the same as our comparison of Australian VA agencies. Every claim about another provider comes from its own website or Magentus’s pages, checked on 11 November 2026 and linked in the table. Where a figure is not published we write “not stated publicly”, and where a site does not say where its people are, we do not assume. A provider is only in the table if its own pages, or Magentus’s, name Gentu.
Gentu is Magentus’s cloud practice management software for specialists. Genie, the desktop product, comes from the same company, and Magentus says Genie practices moving to Gentu are handled by its migration team.
The services at a glance
| Provider | What kind of help | Published price | Where the people are | One-off setup, migration or training? | Ongoing admin in Gentu? | Terms |
|---|---|---|---|---|---|---|
| DotVA Gentu virtual assistant (that’s us) | Managed offshore VA: one dedicated person working in your Gentu to your direction | $12-17/hr admin, $18-25/hr specialist, AUD ex GST, from 10 hrs/week | Philippines, working Australian business hours | No. We do not sell setup, migration or training | Yes: book, referrals, registrations, letters from dictation, billing queue and rejections | No lock-in contract: stop any time in the first 14 days, then 30 days’ notice; free replacement any time |
| Magentus | The software company: Australian support team, onboarding, migration team and training | Gentu pricing is by number and role of users and is not published; tailored training $240/hr, pre-purchased from $180/hr, GST basis not stated | Says its support team is Australian; head office not stated on the page | Yes: sign up, data handed to its migration team, review at the practice, training, go live | No | Month-to-month pricing (Genie to Gentu page); no minimum term stated |
| Avant Practice Solutions | Virtual administration and reception for practices; lists Gentu and Genie among software the team has experience with | Not stated publicly; contact Avant | Team is Australia-based | Not listed for Gentu (its consulting arm lists staff training and practice start-ups) | Yes: call handling, referrals, billing, schedule and theatre lists; medical transcription via its VoiceBox solution | Fixed contract for remote reception, weekdays 9:00am-5:00pm; onboarding typically 2-6 weeks; a pay-as-you-go temporary service exists |
| VMORE | Virtual medical reception, medical billing, bookkeeping for doctors and a virtual practice manager; shows the Gentu logo under “Industry Software We Work With” | Not stated publicly | Offices in Adelaide, Melbourne, Brisbane and Sydney; where its staff work is not stated | Not listed | Yes: reception, billing and practice management | Not stated on the home page |
| Litton Andrews | Healthcare recruitment, consultancy, transcription and training for private specialist practices; its job ads name Gentu | Agency fees not stated publicly | Locations spanning Brisbane, Gold Coast, Sunshine Coast, Sydney, Melbourne and Adelaide (recruits staff to work in your practice) | Its training page names Zedmed, not Gentu | Permanent secretary and receptionist roles at Gentu practices (it also places temps) | Not stated publicly |
| Consultmed | Not an admin service: eReferrals, virtual triage and consent software on the Magentus Marketplace, “Integrated with Gentu” | Not stated on the page | Described as an Australian health technology company | No | No | Not stated |
Checked on each provider’s own pages on 11 November 2026. “Not stated publicly” means we could not find the figure on the provider’s public pages; it is an observation, not a criticism.
Magentus Certified Advisers
Magentus’s Certified Advisers page lists 11 practice management consultants and 33 IT and hosting providers. It tells readers to do their own due diligence before engaging any of them, and it does not describe what each adviser offers.
The consultants include Prescribe Practice Management, VMORE, Hoxton (its link now goes to Avant Practice Solutions), Litton Andrews, Rooms With Style, Medical Billing Experts (its link now redirects to Medbill), MyPS, Eulan Brown, Zento Group, Bay Medical Specialists and Health Business Network. Of the consultants’ home pages, VMORE shows the Gentu logo and Litton Andrews names Gentu in its job listings. Avant names it on its remote practice services page. Rooms With Style says it is a Certified Adviser for Genie Solutions and lists medical billing and virtual reception; Zento and Medbill describe billing and practice administration for specialists. None of those three names the Gentu software on its home page, so ask before you assume it works in your software.
The IT and hosting providers are relevant if your problem is a network, device or hosting issue, not the software itself. Magentus’s learning page points to Certified Advisers for ongoing IT and practice management help.
Three products share one label
- Software support and onboarding (Magentus). How to use a feature, moving your data across, getting staff trained. Magentus says its Australian support team stays with you until you are confident, with live chat in business hours and a knowledgebase open 24/7.
- A one-off project (Magentus training and migration, a Certified Adviser, a practice management consultant). The job has an end date: a cutover, a training day, a set of templates. We do not do this.
- Ongoing admin done by a person in your Gentu account (DotVA, Avant Practice Solutions, VMORE, or a secretary recruited through Litton Andrews). The book, referrals, letters and billing queue, every week.
Most frustration comes from buying one when you needed another. A VA is not a faster route to a migration, and a migration does not chase a lapsed referral in March.
What the options cost
Where we have multiplied or divided, that is our arithmetic, not the provider’s quote.
| Option | Published price | What that buys |
|---|---|---|
| Magentus Academy, how-to videos, Lunch and Learns, webinars | Free | Self-paced and group learning |
| Magentus tailored training | $240/hr; from $180/hr pre-purchased (GST basis not stated) | One-on-one or small-group training, online or on site |
| Magentus group training | Price not on the page | A full-day in-person course for up to 12 people |
| Avant Practice Solutions, VMORE, Litton Andrews | Not stated publicly | Contact the provider |
| DotVA admin VA | $12-17/hr ex GST | 10 hours a week for $120-170 a week, about $520-736 a month (our arithmetic, 4.33 weeks a month) |
A $500 + GST recruitment deposit is credited to your first DotVA invoice.
How to compare them
- Question, project or weekly work? A question goes to Magentus. A project has an end date and a handover. Weekly work needs the same person back every week.
- Moving from Genie? Ask Magentus first. It says its migration team handles the data move, and its Genie-to-Gentu page says letter templates must be recreated, so budget time for that and book training before you set a go-live date.
- Who trains your team? Magentus’s Academy is free; tailored sessions are paid. If someone else trains your staff, ask whether they work in Gentu itself.
- Which claims do you run? Magentus says Gentu processes Medicare and DVA claims automatically and integrates with ECLIPSE for health fund claims. Your practice lodges through Gentu’s integrated claiming. A DotVA VA keeps the billing queue clean, prepares claims from items you choose and follows up rejections for you to resubmit; a VA does not log in to HPOS or PRODA for you. Ask every provider who lodges and whose login is used.
- Typing letters? Avant Practice Solutions lists transcription through VoiceBox; Litton Andrews mentions transcription among its services but has no transcription page. Neither publishes a price. A DotVA VA types letters from your dictation into Gentu’s letter templates as part of the weekly hours.
- What are the exit terms? Avant’s remote reception is on a fixed contract; ours is 14 days to stop, then 30 days’ notice. Read the terms page as well as the marketing page.
Access and privacy: set this up before anyone logs in
Magentus describes Gentu as ISO 27001 certified, with multi-factor authentication built in. Give each person their own named login, scope it to the admin side, and keep the clinical record out of reach.
Giving an overseas assistant access to patient information is, in most cases, a cross-border disclosure under APP 8 of the Australian Privacy Principles: you must take reasonable steps to make sure the overseas recipient handles the information in line with the APPs, and you generally remain accountable if they do not. That obligation sits with you as the practice, and it applies to our VAs as much as to any offshore provider. This is general information, not legal advice. Our guide to hiring an offshore VA legally covers the obligations.
Our own practice, which is a policy and not a legal requirement: the VA has their own login, any other credentials are shared through a password manager, and a confidentiality agreement is signed before day one. The detail is on our data security page. Where a provider does not say where its people are, ask before you grant access.
Who should pick whom
- A how-to question, or something is not working: Magentus support first, by live chat or the knowledgebase.
- Moving from Genie or another system to Gentu: Magentus’s migration team. We are not the right call for a migration.
- Staff who need training: Magentus’s free Academy first, then its paid tailored sessions at $240 an hour.
- Network, hosting or device problems: an IT and hosting provider from the Certified Advisers list, or PIP, which says its Australian based support team covers Genie and Gentu, including Gentu environment setup, user access and permissions. Trucell says it supports Genie and Gentu and describes a staged, fixed price transition for a Genie-to-Gentu move or a change of IT provider (no amount published; Parramatta NSW office). Neither is on the Certified Advisers list.
- Billing run end to end by a specialist billing team: VMORE, Medbill, Zento, Rooms With Style or Avant Practice Solutions, after confirming each works in Gentu.
- A secretary or receptionist hired locally: Litton Andrews lists permanent roles at Gentu practices and says it also places temps.
- Letters typed by a transcription service: Avant Practice Solutions via VoiceBox, or Litton Andrews (which mentions transcription but has no page for it). Ask whether the letters go into Gentu or come back as documents. An AI scribe is a different product from a typist; Heidi Health’s own page says it can push a note or a formatted letter into Gentu.
- 10 to 30 hours a week from one dedicated person in your Gentu, at a published hourly rate: that is the room we built DotVA for. You meet a shortlist of matched VAs before you choose, so ask each about their Gentu experience. If your Gentu is not set up yet, do that first with Magentus. See the work on our Gentu, Genie and medical specialists pages.
Run your own numbers
Price your hours on the VA cost calculator and check our tiers on pricing. Our comparison of virtual medical receptionist services covers reception providers that work in Gentu, and our VA cost guide sets rates against local hiring. If a 30-minute call beats ten tabs, book a discovery call, and if another row fits your rooms better we will say so on the call.